Video Orders Supervisor

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. In Video Orders, you will coach and manage a high functioning team of Video Client Service professionals who delight clients by proactively and completely managing requests for information and video deliverables.

What you'll do:

• Work collaboratively with Veritext colleagues, exhibiting Veritext Values

• Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner

• Communicate necessary information timely, accurately, and effectively; escalate incidents to upper management, as necessary

• Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to role

• Take ownership of your work; follow-thru until final resolution

• Understand Company targets and strive to meet and exceed

• Understand Veritext products and services, their value, and commensurate fees

• Resolves issues and/or escalates as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e., Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution

• Identify, recommend, and implement improvements in process and procedures

• Participate in, and absorb all trainings including Veritext University, group seminars and one-on-one development

• Fully understand and utilize Vision functions as it relates to your position as well as the region(s) you interface with and how it relates to other departments

• Support all Veritext Intra-Company jobs, consistent with all client/regional jobs

• Understand the different Veritext video formats and articulate this information to others

• Establish and manage profiles in Vision; be proactive and collaborative in their crafting

• Align correct product deliverables/services including features and benefits to clients' needs

• Use all applicable tools (e.g., Vision, Cisco, email system, SFDC, etc) to the fullest to perform managerial and analytical tasks

• Ensure that payroll is entered accurately ADP/Payroll duties (i.e., approving time sheets, time off requests)

• Analyze departmental performance and results; make suggestions for improvement

• Balance workload among staff; delegate work to team members

• Effectively manage the team by setting goals and metrics, monitoring performance, and establishing operational improvements

• Recruit, train, coach and develop staff to yield a high performing team

• Ensure your employees are engaging and growing, setting the stage for future

• Ensure that departmental training materials are current, effective, and utilized

Who you are:

• Bachelor's Degree

• Minimum of 4+ years relevant experience

• Proficiency in Computers and MS Office required

• Proficiency in relevant software packages and applications

• Must possess strong written and verbal communication skills

• Customer service oriented with strong interpersonal skills

• Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines

• Must be detail oriented, organized and be able to multi-task

• Proactive and motivated with strong problem solving and follow up skills

• Must be able to independently handle client issues and concerns and work towards resolution

• Must possess the ability to effectively lead a team of associate's and resolve escalated client issues

Benefits:

• Competitive compensation and total rewards package

• Comprehensive medical, dental and vision insurance

• Remote work structure

• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)

• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)

• Matched 401(k) to help you save for your future

• Pet insurance to help your pet(s) live a long and happy life

• Flexible Spending Accounts (healthcare, dependent care, transit & parking)

• Company-paid life insurance as well as short-term and long-term disability insurance

• Learning and development opportunities to advance both personally and professionally

• Veritext Summer Camp - a fun-filled culture building and learning experience

• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.