Job responsibilities include but may not be limited to:
Schedule video conferences with remote sites
Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls
Provide customer interface, first tier support and trouble shooting
Operate and trouble shoot multi-vendor equipment
Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment
Demonstration of Customer Service skills and strong phone presence required
Excellent verbal and written communication skills
Polycom, Cisco and other IT related certifications a plus.
Overtime, shift work and occasional travel may be required, or other duties as assigned
Knowledge of H.320, H.323, TCP/IP, ISDN protocols up to Tier 2 level troubleshooting for customer calls
Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.)
Employee must be willing and able to obtain a government issued Top Secret Security clearance. Holding a current TS is a plus.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Job ID 1952576 Date posted 11/15/2019