Video Conferencing Support Specialist

Computer Aid Norwood , MA 02062

Posted 4 months ago

CAI is looking for Video conferencing Specialist.

This is a long term position in the Norwood, mass area.

Local candidates preferred...details below.

CAI is seeking a Video conferencing specialist to provide audio/visual conferencing and multimedia support. Client has 40+ video rooms worldwide using predominately Polycom and Crestron equipment. Video conferencing is used in conjunction with Skype for Business and Zoom conferencing. The role does require excellent customer service skills.


  • Provide initial setup and/or in room facilitation of executive or large conference calls

  • Provide initial troubleshooting for the Video rooms and equipment this could be from incident tickets or from analysis/monitoring data

  • Utilize tools to monitor and report on the video environment

  • Review daily incidents for Conferencing

  • Prepare monthly reports for the Executive Conference Coordinator

  • Involved in weekly checks of key rooms in MA

  • Involved in testing and proactively monitoring WW video rooms and equipment

  • Ability to test, troubleshoot and work independently to resolved customer incidents

  • Engage customers with bad or not good feedback on Video calls

  • Would need to interact with CIO and Executives on a limited basis

  • Would need to engage other members of IT more often L1 Service Desk and L3 Conferencing team

Preferred Skills & Experience:

  • Bachelor's Degree in Computer Information Systems, Communications or equivalent or 1 -2 years practical experience including audio/visual equipment use and set up

  • General help desk or customer service experience is a plus

  • Effective organizational, written and verbal communication skills

  • Analytical skills that you can apply in a 15,000+ global organization is a plus

  • Preferred but not required to have a general understanding of networking and an appreciation for security mechanisms

  • Ability to adapt to non-optimal situations

  • Preferred but not required to have an understanding of video conferencing technologies

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Supply Chain Specialist I/Ii

Corbus Pharmaceuticals Holdings, Inc.

Posted 4 days ago

VIEW JOBS 8/21/2019 12:00:00 AM 2019-11-19T00:00 This position is responsible for supporting the on-time delivery of clinical supplies for Lenabasum. This role will be responsible for supporting Clinical Supply Chain , by contributing to various work streams with key service providers and supporting special projects/continuous improvement initiatives as required. Every effort has been made to identify the essential functions of this position. However, the role is not limited to the duties highlighted to perform the job. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position. Primary Responsibilities: * Works closely with Clinical Supply Chain in review, interpretation and implementation of supply forecast plans. * Participates in Clinical study team meetings where Clinical supply representation is needed. * Supports the clinical product label development process which includes creation of master label text, translations, and label proofs. * Coordinates the activities around temperature excursion management and disposition, to update impacted inventory in IRT and other related systems. * Supports investigational product distribution activities at the vendor, including generation of drug orders, review of shipping documentation and obtaining approval to ship. * Oversees clinical site and depot inventories through the course of a study and ensures alignment with supply forecast and study requirements. Reviews IRT specifications, participates in UAT as requested and maintains settings in IRT to align with supply plans. * Write study specific ancillary plan based on review of equipment manuals, specifications, certificates as well as make recommendation on global capabilities and strategy * Supports IP training/information sharing of DEA Form 222 process inclusive of tracking of 222s and associated shipments. * Responsible for updating relevant Trial Master Files (TMF) when necessary. * Performs close out activities including returned good reconciliation, inventory destruction processing, and file archiving. * Performs other duties as required. Minimum Qualifications: * Bachelor's degree or equivalent required * Working knowledge of standard business software including MS Excel, PowerPoint and Project * Highly motivated and organized individual with good communication skills * Team player, able to work well in a group setting as well as independently in a fast-paced environment. Preferred Qualifications: * 2+ years industry experience * Prior experience in Clinical Supply Chain Management and ability to work cross-functionally with Clinical Operations, CMC, Quality and CMOs, to ensure seamless execution * Experience interacting with and managing third-party operations like vendors, CMOs and logistics providers * Experience with Interactive Response Technology (IRT) systems * Knowledge of cGMP and other relevant FDA and EU Regulations Corbus Culture: Corbus is a close-knit team of over 100 employees who are high-achievers, innovative, creative and, above all else, passionate about what we do. We hire for personality as well as for skill. You must thrive in an entrepreneurial and autonomous environment where you will succeed based on your contribution and work ethic, not on your title or rank. At Corbus we take pride in our "family" atmosphere where each person's contribution is vital to our success. As a Corbus employee, you are empowered to think creatively and be proactive in your approach. There is no place for politics or red tape here. Positive, team-oriented people work at Corbus and are rewarded with fun perks like weekly food deliveries to our kitchen, a monthly in-house massage therapist, company-paid classes with Title Boxing, and organized company activities and outings. Additionally, Corbus offers an attractive, comprehensive benefits package. About Corbus: Corbus Pharmaceuticals Holdings, Inc. (NASDQ: CRBP) is a Phase 3 clinical-stage pharmaceutical company focused on the development and commercialization of novel therapeutics to treat inflammatory and fibrotic diseases by leveraging its industry leading pipeline of endocannabinoid system-targeting drug candidates. The Company's lead product candidate, Lenabasum, is a novel, synthetic, oral, selective cannabinoid receptor type 2 (CB2) agonist designed to resolve chronic inflammation and fibrotic processes. Lenabasum is currently being evaluated in systemic sclerosis, cystic fibrosis, dermatomyositis, and systemic lupus erythematosus. Corbus licensed the exclusive worldwide rights to develop, manufacture and market drug candidates from more than 600 novel compounds targeting the endocannabinoid system from Jenrin Discovery LLC. The pipeline includes CRB-4001, a 2nd generation, peripherally-restricted, selective cannabinoid receptor type 1 (CB1) inverse agonist specifically designed to eliminate blood-brain barrier penetration and brain CB1 receptor occupancy that mediate the neuropsychiatric issues associated with first-generation CB1 inverse agonists. Potential indications for CRB-4001 include NASH, primary biliary cholangitis, idiopathic pulmonary fibrosis, radiation-induced pulmonary fibrosis, myocardial fibrosis after myocardial infarction and acute interstitial nephritis, among others. CRB-4001 is scheduled to enter a Phase 1 study in 2019 followed a National Institutes of Health (NIH)-funded first-in-patient Phase 2 study. Corbus Pharmaceuticals Holdings, Inc. is an equal opportunity employer Corbus Pharmaceuticals Holdings, Inc. Norwood MA

Video Conferencing Support Specialist

Computer Aid