CAI is looking for Video conferencing Specialist.
This is a long term position in the Norwood, mass area.
Local candidates preferred...details below.
CAI is seeking a Video conferencing specialist to provide audio/visual conferencing and multimedia support. Client has 40+ video rooms worldwide using predominately Polycom and Crestron equipment. Video conferencing is used in conjunction with Skype for Business and Zoom conferencing. The role does require excellent customer service skills.
Provide initial setup and/or in room facilitation of executive or large conference calls
Provide initial troubleshooting for the Video rooms and equipment this could be from incident tickets or from analysis/monitoring data
Utilize tools to monitor and report on the video environment
Review daily incidents for Conferencing
Prepare monthly reports for the Executive Conference Coordinator
Involved in weekly checks of key rooms in MA
Involved in testing and proactively monitoring WW video rooms and equipment
Ability to test, troubleshoot and work independently to resolved customer incidents
Engage customers with bad or not good feedback on Video calls
Would need to interact with CIO and Executives on a limited basis
Would need to engage other members of IT more often L1 Service Desk and L3 Conferencing team
Preferred Skills & Experience:
Bachelor's Degree in Computer Information Systems, Communications or equivalent or 1 -2 years practical experience including audio/visual equipment use and set up
General help desk or customer service experience is a plus
Effective organizational, written and verbal communication skills
Analytical skills that you can apply in a 15,000+ global organization is a plus
Preferred but not required to have a general understanding of networking and an appreciation for security mechanisms
Ability to adapt to non-optimal situations
Preferred but not required to have an understanding of video conferencing technologies