Victim Service Analyst

The primary purpose of Victim Service Analyst (VSA) position is to assist the department in meeting its statutory obligation under the NC Crime Victim's Rights Act (CVRA) and departmental policy for the provision of notifications to victims of crime.

The VSA executes the necessary processes for victim registration as well as assists victims through telephone and written communication with understanding the registration and notification processes and answering victims' most frequently asked questions. Notification is one of several victim services offered by the department and is a key safety measure for victims of crime. The position will carry out these duties utilizing a fundamental understanding of department policies and procedures regarding custody, parole and supervision of offenders as well as knowledge of county jail offenders and their working knowledge of the notification computer systems and essential offender information in corrections and court databases.

This is an Internal Posting open ONLY for current North Carolina State Government employees and eligible RIF Candidates from NC State Government. To include eligible current Temporary Employees.

This is a full-time position (40 hours per week) with State Benefits.    

Note to Current State Employees:

State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position.  If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity.  Based upon these factors, a pay increase MAY result.

The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Demonstrated knowledge of NC crime victims' rights and familiarity with key victim service providers in other agencies and/ or other victim centered programs (statutes, and victims' rights) across the state

• Working knowledge of DAC structure, policies, procedures objectives and problems associated with offender management by the department's divisions

• Experience with Offender Population Unified System (OPUS) and/ or other criminal justice systems

Management Preferences:

• Experience working with victims of crime

Some state job postings say you can qualify by an "equivalent combination of education and experience."  If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See https://oshr.nc.gov/experience-guide for details.  

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment OR an equivalent combination of training and experience.

The North Carolina Department of Adult Correction (NCDAC) is the largest state agency with more than 26,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws.

This Agency includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions included are, Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.  

The primary purpose of the Victim Services Section is to serve the victims of North Carolina in various capacities through the mandated programs. Victim Support Services assists victims, their families and interested parties whose offenders are sentenced in court to a prison term, placed on probation or released from prison on parole or post-release supervision through the Adult Corrections notification program (OPUS) according to NCGS Chapter 15A Articles 45 and 46. NC SAVAN (NC Statewide Automated Victims Assistance Notification) is a criminal justice information sharing system that supports automated victim notification for incarcerated offenders according to NCGS Chapter 15A Articles 45 and 46.

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

It is critical to our screening and salary determination process that applications contain comprehensive information.  Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses.

 Resumes will not be accepted in lieu of completing this application.  Answers to Supplemental Questions must refer to the education or work experience listed on this application to receive credit.   Degrees must be received from appropriately accredited institutions.

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing.  If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

• If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

• If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:  Correctional & Probation/Parole Officer Certification.

• The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape."  Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status."  If you are selected for an interview, you will be contacted by management.  If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help- Line at 855-524-5627.

If there are any questions about this posting other than your application status, please contact Anchal Mishra at anchal.mishra@dac.nc.gov.