Vice President, Tele Sales (Sunrise)

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Join Team Amex and let's lead the way together.

American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies and large corporations. With 160 years of innovation behind us, our future could not look more promising. We're moving faster than ever and introducing new products, services, and strategies to bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping them achieve results that exceed all expectations.

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. Our vision is to be essential to our customers' businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

We are seeking an experienced leader to join as Vice President of the Tele Sales team. The Vice President will lead a team of Tele Sales professionals and work with business partners to continually improve the effectiveness of the sales organization and enhance compliance, productivity, colleague and customer satisfaction. As an integral member of the U.S. Small & Middle Enterprises (SME) senior leadership team, the Vice President will also drive initiatives to continually evolve recruiting, training, sales, and compliance strategies to ensure the long-term success of the organization.

Responsibilities:

• Lead, mentor, motivate, and develop an organization of 120+ outbound telephone sales consultants, managers, and directors in the Sunrise, FL site.

• Drive revenue, in partnership with the Phoenix site, of over $3B annually for the Blue Box

• Creating and maintaining a strong culture of adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers. Be a champion of and for Compliance within U.S. SME and GCS.

• Collaborate with business partners across GCS to create, implement, analyze, and optimize the short and long-term strategies for the outbound tele program

• In partnership with the Tele Sales Phoenix, AZ Vice President, build on our winning sales culture across the channel with integrity

• Lead and oversee a pipeline of $3B+ using prospect leads to drive an effective close ratio and sales cycle performance

• Design a strategic approach to hiring, training, and retaining top talent in a demanding sales environment

• Collaborate with the leadership team on forming a strong colleague engagement culture where colleagues understand their value to the company and are knowledgeable about the Blue Box and their business

• Lead special projects and initiatives across the U.S. SME Segment and Global Commercial Services.

• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.

Qualifications

• Bachelor's degree in business or related field preferred.

• 5-10 years people leadership experience, leading teams of 50+, preferably in a sales, account management or operations environment with a consistent record of getting results and team engagement while maintaining a high level of focus on compliance expectations.

• Call center experience with history of improving processes and finding solutions to new challenges, using data and analytics preferred

• Ability to identify root cause impacts to performance and using data to create an action plan to course correct

• Ability to be a culture driver and inspire team members and peers

• Must demonstrate outstanding leadership, communication, and interpersonal skills.

• Knowledge of the core principles and strategies of Commercial products (Small Business and Corporate).

• Strong leadership skills with a proven ability to build a focused team that delivers results with growth in a B2B selling environment.

• Leads through trust, transparency, and collaboration to build highly engaged and compliance focused teams.

• Results-oriented, innovative, strategic thought-leader.

• Partners and collaborates well with internal teams and business partners to find opportunities and continue to improve product and experiences for clients.

• Entrepreneurial spirit with learning agility to adapt to fast-paced environment.

• Hybrid Working Model located in Sunrise, FL.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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