Vice President, Strategy And Operations

Curation Health is the leader in empowering value-based care (VBC) adoption. We've built an outpatient CDI platform that serves as the infrastructure for prospective risk adjustment while supporting clinicians in their decision-making at the point of care.

We partner with leading, risk-bearing healthcare providers and health plans to reduce clinician documentation burdens and improve patient care while elevating overall performance in value-based contracts. Join us!

The Vice President, Strategy and Operations will lead and oversee the Client Success team, while ensuring all aspects of client management and operational growth are met. Your commercial mindset and hands-on approach will ensure that strategic objectives are aligned with the company vision and goals, focusing on driving retention and expansion. You will work cross-functionally to drive the business forward with responsibilities that span high-level strategy to day-to-day business operation tasks. This individual will look for ways to improve productivity, streamline strategic initiatives, develop cross-functional execution plans, identify success metrics, and effectively communicate progress against company goals. This role reports directly to the Chief Executive Officer and will work closely with other executives throughout the organization.

The ideal candidate will be able to mentor, lead, and inspire an established customer success team and partner with key stakeholders across the organization to foster an ongoing culture of collaboration, knowledge sharing, and innovation.

As a Vice President of Strategy and Operations you hold a high-level leadership position within the organization, responsible for overseeing and driving the overall success and satisfaction of the company's client base. Here's an overview of your role:

What you'll do:

• Strategic Leadership: You provide strategic direction and leadership for the client success function, setting overarching goals and objectives aligned with the company's mission and vision.

• Team Management: You lead and manage a team of client success managers and specialists, providing guidance, support, and mentorship to ensure they deliver exceptional service and achieve their goals.

• Client Relationship Management: You maintain relationships with key clients, acting as a strategic advisor and advocate, understanding their business needs, and ensuring their satisfaction and success.

• Client Growth & Expansion: You identify opportunities to expand our services and revenue with clients. In collaboration with the CCO and sales team, you design strategic approaches and help lead client conversations to reach desired outcomes.

• Cross-functional Collaboration: You collaborate closely with sales, marketing, product development, and other internal teams to ensure alignment between client needs and company offerings, driving customer satisfaction and retention.

• Performance Monitoring: You track and analyze key metrics related to client satisfaction, retention, and growth, providing insights to leadership and guiding strategic decision-making.

• Process Improvement: You continuously assess and improve processes, tools, and resources related to client success, driving operational efficiency and scalability.

• Client Advocacy: You cultivate client advocates who can provide testimonials, referrals, and case studies, helping to attract new clients and strengthen the company's reputation.

• Executive Reporting: You provide regular updates and reports to executive leadership on the health of the client portfolio, highlighting successes, challenges, and opportunities for improvement.

• Thought Leadership: You stay informed about industry trends, best practices, and emerging technologies related to client success, serving as a thought leader within the organization and the broader industry.

• Customer Success Culture: You foster a culture of customer success within the organization, emphasizing the importance of client satisfaction, retention, and advocacy in driving company growth and success.

• Responsible for keeping PHI and systems private and secure.

What you need:

• Bachelor's degree in a related field or equivalent experience: Advanced Degrees are preferred

• Operations-focused and a passion for revenue growth, as well as service excellence

• Strong understanding of value drivers in recurring revenue business models

• Attention to detail with the ability to project manage, set priorities, and stay organized when managing multiple internal and external relationships

• Experience interfacing with both internal team members and external clients as part of a solutions-based team

• 10 years of experience in an operations role and at least five years in a Senior Leadership capacity.

• Demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability

• Excellent verbal and written communication skills

• Successful track record in building and expanding relationships with healthcare providers and health plans.

• Experience with EMR Integration

Who we want:

• You're a self-starter, you take initiative with your projects and drive them from start to finish. You're comfortable working autonomously while proactively reaching out for support when needed.

• You're a leader. You understand that leadership comes from all levels of an organization, not just the C-Suite. You have a history of high performance in your previous roles.

• You thrive in a fast-paced, remote environment. You can take feedback and organize it into repeatable business and technology processes.

• You understand that a job is supposed to be fun! You strive to maintain our atmosphere of kindness, respect, and clear and honest communication. When you fall short, you own it.

• You're able and willing to think and communicate at different levels, first envisioning the big picture and then diving deep into the details.

• You have a customer-centric mindset and aim to produce useful things for internal and external customers.

A Few Benefits We Offer

• This position has a minimum salary of 170,000. This salary is a good-faith estimate for this position. The final salary offer will be determined after reviewing relevant factors, which include a candidate's qualifications and experience, where appropriate.

• Health, dental, and vision coverage for eligible employees on the first of the month following your first 30 days of employment

• 401(k) plan

• Curation Health does not limit PTO, with certain exceptions. The full policy will be provided

The following is a list of the physical activity, requirements, and environmental factors related to this role. Curation Health is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet the following:

• Expressing or exchanging ideas through the spoken word;

• Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.

• Making substantial movements (motions) of the wrists, hands, and/or fingers.

• Close visual acuity to perform an activity such as: preparing and analyzing data and figures transcribing, viewing a computer terminal, and written documentation

• Environment: This role is remote, and you can work anywhere in the United States.

This role may include travel. Additional walking, stooping, sitting, and mobility may be required. Exposure to outside environmental elements may be experienced due to travel through airports, airplanes, and in-between facilities.

Curation Health is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or the workplace.

We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale or if doing so could create conflicts of interest.

A background check, education, and employment verification are required for this role. We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed Form I-9.