Vice President Operations Clinical Technology Management

Sodexo USA Pittsburgh , PA 15201

Posted 2 weeks ago

Unit Description

The Vice President of Operations, Clinical Technology Management (CTM) will be responsible for delivering operational excellence to our clients, driving profitability, cash flow and meeting and exceeding business goals and objectives.

The position will drive operational excellence through lean, efficient and effective practices to support the strategic objectives. It will lead business strategy, planning, and management for operations of our rapidly growing national independent clinical asset management program. Sodexo's Clinical Technology Management team delivers Healthcare Technology Management services through a unique "in-house" model that aligns itself with the hospital's goals and becomes a seamless, supportive part of the hospital's organization.

The Vice President will provide oversite for all aspects of service operations for Sodexo CTM including; a major focus on client relationship, management of operational execution, business growth and retention, leadership development and training, and financial growth and accountability.

Responsibilities and Duties:

  • Demonstrates the strategic value of Sodexo to clients by bringing targeted solutions from NORAM's full portfolio of services.

  • Develops and executes an Operational 3-5 year strategic growth and retention plan which is aligned with the business' strategic plan.

  • Ensures Sodexo's goals and objectives are met and/or exceeded. Achieves this by providing the leadership, management and oversight necessary to ensure that areas of responsibility have the proper solutions, products, metrics and talent in place to effectively grow the organization and meet/exceed defined revenue, profitability targets and KPIs.

  • Proven leader in employee engagement with a focus on talent recruitment, development and retention. Drives compliance to the requirement of annual development plans for all employees and the implementation of such plans.

  • Provides strong leadership in employee recognition/reward opportunities across the business.

  • Deploy, embed and ensure standardized processes that are predictable, reliable and repeatable to deliver growth

  • Develops and maintains a strong web of influence in client organizations (e.g., CEO, COO, CNO, CFO, Board) to ensure strong retention and identify new business opportunities. Ensures the Sodexo Clients for Life program is implemented and sustained across all clients

  • Provides guidance to DM, HR, and Finance teams, provides timely, accurate, and complete operational metrics and reporting.

  • Leads the performance management process for the CTM Services business by routine measurement and evaluation of the team's progress against goals for the organization, ensuring all operating systems are implemented and driving results.

  • Working with Business Development and Brand Teams to design and implement Strategic Partnership programs for the Clinical Technology Service that create value for clients/prospects and expansion of new business and market share.

  • The preferred candidate will be an experienced leader with 10+ years Executive Leadership in Healthcare with prior P&L responsibility.

  • Master's Degree preferred. An experienced leader that is mission-focused, growth oriented, committed to operational excellence, process minded, and skilled in leading teams in a performance-driven culture.

  • Ability to establish and maintain rapport with current and future clients, establishing long-term relationships necessary for account retention, future sales, and the organic growth of the organization.

  • Skilled in identifying and implementing new business opportunities, including expanding the solution set with existing clients and selling new accounts.

Critical Competencies:

  • Market Industry Knowledge

  • Strong Business Agility

  • Strong Operations Focus and Experience Demonstrated Fiscal Management Expertise Client/Customer Focus

  • Results-oriented

  • Ability to Quickly Analyze Data and Draw Conclusions

  • Demonstrated Ability to Build Effective Teams

  • Strong People Development Skills Diversity Awareness and Sensitivity Integrity and Trust

  • Interpersonal Savvy

  • Strong Business Communication Skills (written and verbal)

  • Demonstrated Leadership Skills

  • Negotiation, Influencing, and Problem Solving Skills

  • Timely Decision Making

  • Ability to Maintain a "Big Picture" Strategic View

  • Demonstrated Success in Leading and Managing Change

  • Ability to Work Productively in a Fast-Paced, Stressful, Demanding, and/or Ambiguous Work Environment

  • Demonstrated Experience in Driving Accountability

  • A strong leader that can help people translate vision into practical, actionable, measurable and cost-effective approaches and tactics that make sense for the business.

  • The ability to manipulate, interpret, analyze, and explain financial information. This includes understanding financial data and accurately interpreting financial statements and reports, and identifying the key factors affecting the financial performance of the business.

The ideal candidate must have easy access to a major airport and be willing to travel 75 - 80%.

Position Summary

Responsible for leading all activities and teams for a specific activity sector or geographic area in a regional segment. Leading the business to achieve economic and commercial performance and managing talent in scope. Reports to the Regional Segment Head.

  • Lead the division team to deliver on our Quality of Life positioning and achieve a safe working environment that meets or exceeds economic and commercial performance targets

  • Work with the Regional Segment Head to develop and implement the segment strategy within the division and more widely in the region to deliver sustainable, profitable growth and value for Sodexo clients and our business

  • Manage the division Sales team for the region to ensure that the new development and cross-selling development targets are met through solutions selling and development of a robust pipeline

  • Manage and develop the division talent in collaboration with HR and segment leadership

Qualifications & Requirements

Basic Education Requirement

  • Bachelor's degree Basic Management Experience

  • 10 years Basic Functional Experience

  • 10 years of multi-unit, support, or strategic leadership experience

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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Vice President Operations Clinical Technology Management

Sodexo USA