Vice President, Operations - Ancillary Services

Overview

Vice President, Operations

Southcoast Health

Position Summary: Under general direction, provides executive leadership to several departments within Southcoast Hospitals. Responsible for developing and executing on the strategy and operational plan designed to: 1) provide timely access to clinical services, 2) ensure clinical and operational quality measures are developed and achieved, 3.) deliver on financial imperatives, 4) secure and maintain relationships and market presence, 5) create an effective and efficient management infrastructure, and 6) work collaboratively across the health system to insure growth and referral retention.

Responsible for all aspects of providing ancillary services including: quality reporting and monitoring, provider relations and communication, compliance with regulatory standards and payer reimbursement requirements, management of operational budgets and capital resources.

Reporting to: Executive Vice President, Chief Operating Officer

Direct Reports:

Executive Director, Radiology

Director, Laboratory Operations

Director Laboratory Outreach Services

Executive Director, Pharmacy

Executive Director, Respiratory, Non-Invasive Cardiology, EEG, Cardiac/Pulmonary Rehab

Executive Director, Rehabilitation Services

Executive Director, Food and Nutrition Services

Executive Director, Volunteer Services, Interpreter Services, Information Services, Medical Staff Credentialing (Med staff portion reporting to Chief Clinical Officer and Chief of Medicine)

Director, Regulatory Readiness, Operational Excellence, Clinical Research

Responsibilities

Roles and Responsibilities

Leadership

Provide leadership by demonstrating good judgment, being an effective communicator, working well with providers and others, building consensus among personnel, providing appropriate guidance and oversight, and being able to motivate individuals.

• Evaluate operations, services, and programs in view of competitive initiatives, the regulatory environment, and market opportunities; and ensure the presence of effective strategic and operational business plans.

• Responsible for achievement of quality goals, and financial results for assigned areas.

• Partner with physician leaders in each assigned service line, to develop new models of care that meet the requirements of timely access to services, supportive of population health goals and the delivery of quality care.

• Ensures a positive organizational culture is set and maintained while achieving organizational goals; is actively visible in departments, effectively communicates with staff members, and maintains open lines of listening to staff and leadership.

Quality and Efficiency of Care

Establish System-wide quality and safety programs, focusing efforts on outcomes which improve patient satisfaction and the quality and efficiency of care provided in the network.

• Direct and support assigned areas to design and implement operational systems that promote and deliver on quality and service excellence metrics

• Insure timely reporting and communication of performance.

• Work with providers and clinical departments to develop action plans and workflows to deliver on performance

• Provide oversight to address and improve quality concerns and patient experience within assigned service lines.

• Work collaboratively with departments to develop analytics, focus on the total cost and value of care and provide actionable information to clinical departments on a routine basis.

Growth/Program Development

Partner with clinical and administrative leaders to develop programs to improve the quality of services and management of patients across the community of providers to transform care and improve the health of the population while making care more affordable.

• Develop care management and utilization management programs to improve clinical and financial outcomes for assigned service line.

• Develop and implement new revenue generating services while evaluating current programs and services for growth and profitability

Effective Operations

Develop, implement and maintain infrastructure within service lines to ensure efficient operations, effective reporting and monitoring of quality and financial results and achievement of goals established by System leadership and through managed care contracts.

Ensure all policies and procedures are current and reflect best practice. Recommend and implement changes as needed, as well as monitor the effectiveness of new policies and procedures.

• Develop implement and oversee plans to improve services and achieve business metrics

• Formulate and improve short and long term goals and objectives.

• Employ innovative and process improvement guided principals to daily operations.

• Provide leadership to clinical departments that provide service across the health system

• Establish positive working relationships, both internally and externally

Finance and Risk Contracting

Collaborate with other leaders to develop, implement and achieve financial targets and provide oversight in the negotiation of risk and value-based contracts.

• Develop and execute on operating and capital budgets for responsible service lines.

• Ensure compliance to stated financial goals.

• Evaluate opportunities for both expense control and revenue enhancement, including programs embedded in provider organizations and centralized operations.

• Work to improve coding and the documentation of clinical services to accurately demonstrate cost of care and optimize reimbursement.

Qualifications

Qualifications/Relevant Past Experience

• Masters in Health Administration, Public Health or Business Administration is preferred. Minimum of 5 years of leadership experience within an integrated health care system

• Minimum 7 years of proven healthcare executive experience. History of progressive, director/vice president - level experience in health care related organizations.

• Experience in Lean, Six Sigma, or other performance improvement methodologies preferred

• Demonstrated willingness to lead by example, coach and mentor others.

• Demonstrated track record within an organization which has experienced change and has used appropriate strategies to ensure strong strategic, clinical and financial performance.

• Experience working with physicians and staff in various clinical settings.

• Expertise in data analysis and management, able to produce analytical assessments to guide program development and direction.

• Superb communication, facilitation, negotiation and listening skills accompanied by the ability to know when and how to influence, persuade, direct and challenge. Strong relationship and partnership building skills.