Vice President Of Sales

Serenova Austin , TX 78719

Posted 2 months ago

VP, Sales - Austin, TX or Remote

About Serenova:

Serenova simplifies every aspect of the customer experience to make life easier for contact center executives, their customers and employees. The world's most passionate, customer-focused brands achieve better interactions, deeper insights, and more meaningful outcomes with Serenova's contact center solutions. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at For live updates, follow @SerenovaShine.


  • Responsibility for overall revenue generation, via the sales team for North America.

  • Establish, develop and maintain relationships with current and prospective clients.

  • Leverage national and local channel partners to sell the Serenova suite of customer experience products.

  • Manage the master agency relationships to recruit, develop, and support channel partners to successfully sell the Serenova suite of customer experience products.

  • Leading the sales team to exceed quarterly sales targets

  • Pipeline development through a combination of channel partner relationships, sales rep account targeting, internal demand gen resources, market intelligence and marketing campaigns.

  • Guide the sales team in the utilization of the Challenger Sales Principles.

  • Guide the sales team in the utilization of Salesforce for tracking opportunities.

  • Help the sales team maintain a sales pipeline, which identifies new business opportunities in their regions to exceed sales quota.

  • Coach, Counsel, Motivate and hold accountable the sales team to performance metrics set

  • Proactively communicate benefits of Serenova's platform and applications to new and existing clients.

  • Coordinate the assembly of necessary resources to professionally respond to potential new business opportunities.

  • Engage with prospect organizations to position Serenova through strategic value based selling, business case definition, ROI analysis, references and analyst data.

  • Analyze and monitor client expectations and recommend changes in procedures to improve client satisfaction.

  • Perform cost/benefit analysis of potential sales to determine balance between client's needs and Serenova's strategic objectives.

  • Experience working at all levels within an organization with success selling to the C-level.


  • 2 plus years of leading a sales team/organization preferably in a SaaS model

  • 3 plus years of sales experience selling in a business to business model with mid to large corporations.

  • History of successfully selling through and developing channel partners.

  • Experience selling contact center solutions or customer service solutions

  • Experience selling cloud (SaaS) based solutions directly to customers

  • Depth of experience and contacts in at least one of the following verticals: Retail, Communications, High-tech, Financial Services and/or Healthcare.

  • Proven experience in successfully building and managing relationships with clients.

  • Ability to turn technical features into meaningful business benefits.

  • Excellent oral and written communication skills at all levels of client and company management.

  • Demonstrable track record of sales over achievement.

  • BA, BS or equivalent.

Our Core Values:

Humanity First:

We're all human, and we treat everyone (including ourselves) with humility, kindness and respect.

Progress Over Perfection:

We are flexible and resilient. We embrace change, roll with the punches, and strive to make each day better than the day before.

Radical Accountability:

We are fanatically transparent, seeking accountability in all that we do, we honor our work, keep our commitments, and seek every opportunity to act in the service of others.

Above and Beyond:

Everyone is a customer - and simply meeting expectations is never enough. We delight in simplifying the complex and doing more with less and giving more than we ask for in return.

No Finish Line:

We are imaginative and tenacious. We are never discouraged, never satisfied and never done. There's always more we can do, and because we cannot fail if we do not quit, above all, we persist.

Perks & Benefits:

  • Values-based culture

  • Flexible PTO & generous Holiday Schedule

  • Robust Medical Benefits

  • Pets? We've got them covered too!

  • 401(k) match

  • On-site masseuse, car detailer and gym memberships also available

  • Taco Tuesday & Friday lunches

  • Monthly Happy Hours

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vice President Of Product Management Home Health And Hospice

Mediware Information Systems, Inc.

Posted 1 week ago

VIEW JOBS 5/27/2020 12:00:00 AM 2020-08-25T00:00 As the Vice President of Product Management, you will be responsible for product strategy, execution, and life-cycle from conception to launch for our Home Health and Hospice team. You'll collaborate with internal and external stakeholders on the road-mapping of our home-health and hospice product, including customers, leadership, marketing, sales, client services, professional services, and various other groups within a matrix environment. As the Vice President, you'll manage growing teams including product managers and business analyst, and ensure products address market and industry needs, align with corporate strategy, meet revenue, and achieve customer-satisfaction goals. You'll play a pivotal role in helping to define the strategic direction, vision of the product line. Apply today to be considered for this exciting opportunity! Key Activities: * Drive strategic and tactical direction of product development; ensure consistent execution of product-lifecycle processes from concept to launch. * Oversee product owners in developing customer requirements, translating requirements into product plans/designs. * Work closely with leadership and department leads; conduct industry analyses, gather competitive intel, identify areas for differentiation; partner with marketing, client-services teams to evaluate customer experience; work in concert with product managers, engineering, executive management to coordinate/drive product roadmaps, beta programs and product planning. * Set project priorities; work with team leads to advance projects from development through implementation, including work plans, reporting deadlines and quality standards. * Manage day to day responsibilities of product-management teams including hiring, ongoing growth, performance evaluation, development, etc. * Help define go-to-market strategy; support Sales/Marketing to maximize penetration into targeted markets. * Work with Professional Services, Customer Support, Marketing, Sales to ensure high renewal rates of products. * Coordinate with leadership, Finance, Accounting to manage product P&L's, define product pricing. Baseline Competencies: * Communication Skills * Employee-management skills * Job Knowledge * Leadership Job Competencies: * Ability to lead groups and direct teams * Ability to analyze data to drive product decisions * Ability to prepare business plans * Ability to elicit constructive input * Exceptional written and verbal communication skills * Strong initiative, creativity and flexibility Job Requirements: * 5+ years product-management experience in healthcare, high-growth B2B, and/or enterprise SaaS * 5+ years of managing team * 5+ years of post-acute care experience (home health and hospice preferred) * Bachelor's degree * Proven success scaling, leading product-management teams * Demonstrated success defining, launching excellent products Preferred Requirements: * Advanced degree or clinical degree with workflow experience; MBA * Thorough knowledge/expertise of industry products/services. Strong understanding of industry, key market segments * Ability to interact with diverse client groups - U.S. and globally * Knowledge of quality system regulations, current Good Manufacturing Practices cGMP, HIPAA, other regulatory processes * RCM experience Mediware Information Systems, Inc. Austin TX

Vice President Of Sales