Vice President Of Product Management & Customer Experience

Vice President of Product Management & Customer Experience

Minimum 12+ years' Experience

Available locations include: Remote / Blair, NE / New Providence, NJ

Bring your unique talents and experience to the market leader in Industrial IoT (IIoT) solutions as Anova's Vice President of Product Management & Customer Experience. You will be part of our executive team and responsible for overseeing the strategy, execution, and rapid growth of Anova's IIoT solutions portfolio, ensuring that the products align with the company's overall goals, and for partnering with all parts of the business to ensure that existing customers realize continuous improvement in the value of the solutions they receive from Anova.

Key Responsibilities

• Strategic & Vision planning

• Develop and execute a comprehensive solution vision and strategy that guides the company's business objectives

• Identify and quantify market opportunities and define product roadmaps for both hardware and SaaS offerings

• Lead market research and competitive analysis to inform product strategy and positioning

• Product Management & Marketing

• Oversee the team responsible for solution lifecycle from ideation to launch and post-launch performance

• Collaborate with engineering, operations, sales, and customer support teams to ensure successful product development and delivery

• Prioritize product features and enhancements based on customer feedback, market trends, and business goals

• Guide the marketing function for the organization including branding, trade shows, communications, etc.

• Team Leadership & Development

• Build, mentor, and lead a diverse, high-performing product management team.

• Foster a culture of innovation, collaboration, and continuous improvement within the product management department

• Set clear goals, provide regular feedback, and support professional development for team members

• Customer & Stakeholder Engagement

• Position & develop the product organization to act as the voice of the customer within the organization, ensuring that customer needs and feedback are central to product decisions

• Continuously engage with key stakeholders, including customers, partners, and industry experts, to gather insights, build strong relationships, and inform our strategy.

• Represent the company at industry events, conferences, and customer meetings.

• Financial & Performance Management

• Develop and manage the product management budget, ensuring efficient allocation of resources

• Monitor product performance metrics and KPIs to track success and identify areas for improvement

• Achieve revenue and profitability growth

Minimum Qualifications:

• Proven experience (e.g., 12+ years) in SaaS and/or IoT product management, with 5+ years in a senior leadership role, for rapid growth, technical solutions in a B2B/B2C environment, with increasing responsibility and a demonstrated track record of customer and ARR growth

• Demonstrated, relentless focus delivering business growth with the customer at the center of the planning, delivery, and results achieved

• Lifelong learner: we dig in deep on solutions, working hard to distill complex technology into simple and elegant customer experiences

• Self-starter with strong ability to build from 0-1, context-shift, learn, and drive meaningful results

• High EQ: able to persuade, influence, and build trust at the executive level

• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams

• A strong command of solutions, hardware, and SaaS metrics and how to leverage them to deliver product growth, profitability, and action within a solutions business

• Player-coach: leads and develops people while also doing the detailed work alongside the team.

• Analytical: Excellent strategic thinking and problem-solving abilities, and a data-driven approach to executing strategic plans, measuring results, and adjusting accordingly

• 3+ years working with a post-sale customer experience (CX) team.

• Deep understanding of product development processes, methodologies, and best practices for cloud-native SaaS and IoT hardware, including pricing and customer experience shaping

• Experience with marketing best practices in a B2B business, with B2C facing components

• Bachelor's degree in engineering, computer science, or a related field; MBA or advanced degree preferred; or equivalent experience in a high growth, dynamic environment with verifiable results

• Expected travel of 50%+, with in-office presence as needed in Blair, NE; New Providence, NJ; and Coimbra, Portugal.

• 25%+ of time spent engaging directly with customers

Desired Skills

• Fluent in multiple languages, Portuguese preferred; German, Italian, and/or Spanish also.

• Familiarity with user experience (UX/UI) design principles

• A creative background

• Market research experience with a particular focus on jobs-to-be-done and conjoint analysis

• Directly leadership of a post-sale customer experienced team

• Experience with IoT telemetry or telematics solutions

• Experience in the LPG, industrial gasses, fuels and lubes, chemical, or bev carb industries

ABOUT ANOVA

We are very proudly "one" Anova - built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,000,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world more safe, efficient, and reliable.

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more - we've got you covered.

• Benefits based on best practices from around the world.

• People putting people first.

• Work that works for you.