The Vice President of Market Operations is primarily responsible for maximizing market growth within their respective market. This role will direct and oversee business services including analyses of cost and operations to determine progress toward goals and objectives. Additionally, this role will oversee staff operations, business planning and budget development while providing efficient use of resources.
The ideal candidate will have experience overseeing 15+ dental offices and has the business acumen necessary to make high-level strategic decisions, yet is also detail-oriented and comfortable being highly present in the field.
Essential Duties and Responsibilities:
Achieves revenue targets, annual budgets and strategic business goals for multiple locations across a broad geographical area.
Develops and implements plans to ensure revenue and budget objectives are met, expanded on, and actively follows through on them.
Ensures flawless execution of operational standards, and ensure services are in compliance with professional standards, state and federal regulatory requirements.
Analyzes financial trend data and takes action on areas of opportunity. Balances operations costs accordingly.
Recruits, hires, and develops Managers capable of building teams that provide best in class patient care.
Directly supervises Office Managers within the district.
Proactively manages performance including but not limited to coaching, performance appraisal, corrective action when appropriate and rewards. Ensures a succession plan exists for their district.
Communicates with Office and Dental leadership on a regular basis to ensure they have the information and support they need to do their jobs.
Ensures office compliance with established company policies, procedures, and standards and government regulations.
Shares best practices with offices in his/her area and with peers and supervisor.
Leverages market advertising, marketing and sales to best advantage within district.
Personally maintains highly productive relationships within the offices.
Proactively engages with providers to build strong relationships while supporting them and ensuring their success.
5+ years' experience in dental management in a district operations role managing a budget and P&L
5+ years' experience successfully managing multiple locations
Proven ability to get results; a self-starter that sets aggressive goals and meets them
Demonstrated ability to execute consistently and with a high degree of quality
Successful track record of identifying, selecting, developing and retaining talent
Proven ability to diagnose, analyze, and solve business problems, quickly moving from concept to action
Demonstrated ability to manage change
Demonstrated ability to build strong relationships with employees
Proven financial acumen
Demonstrated commitment to providing superior customer service
Excellent verbal and written communication skills
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