DISTINGUISHING FEATURES OF THE CLASS: The work involves directing the Behavioral Health Services Department at the Erie County Medical Center Corporation.
The incumbent is responsible for overseeing clinical practices, personnel and patient care provided. The incumbent develops programming in accordance with regulatory mandates and industry best practices. Work is performed under the general direction of a higher-level administrative employee.
Supervision is exercised over lower-level clinical, professional, paraprofessional and clerical staff. Does related work as required.
TYPICAL WORK ACTIVITIES:
Evaluates behavioral health care systems through which patient care is rendered, maintains optimal standards, monitors standard and policy compliance and implements appropriate changes;
Establishes and monitors performance improvement programming for Behavioral Health Services in response to regulatory agencies and comparison with established metrics;
Participates in the selection of competency indicators and ensures competencies are completed on assigned staff;
Ensures departmental compliance with requirements of regulatory and accreditation agencies;
Evaluates, determines and assigns staffing patterns that provide maximum utilization of personnel within Behavioral Health Services;
Researches new concepts and patterns for assignments within the clinical practice of Behavioral Health;
Makes recommendations on the hiring, promotion and discharge of personnel;
Counsels personnel on problems that cannot be settled at the supervisor level;
Participates in labor relation meetings, negotiations, grievances and arbitrations;
Identifies learning needs of staff and ensures participation of staff in orientation, in-service education and continuing education programs;
Promotes and participates in research studies and/or utilization of evidence-based practice;
Reviews and recommends personnel policies and work rules for Behavioral Health Services;
Prepares budget recommendations for areas of responsibility;
Monitors program performance and establishes a system of data retrieval;
Monitors Behavioral Health staff, including social work, discharge planning and therapy, to ensure appropriate productivity and quality of services are provided through lower-level staff;
Monitors length of stay and works collaboratively to ensure that the interdisciplinary team works proactively in assuring optimal clinical outcomes.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Thorough knowledge of behavioral health and acute care concepts and procedures utilized in inpatient treatment programs; thorough knowledge of applicable laws, rules, regulations and accreditation standards as they relate to the operation of a behavioral health services program; thorough knowledge of the metrics, benchmarks and standards utilized in evaluating behavioral health programming; good knowledge of hospital administrative and supervisory techniques; working knowledge of matrix management model; ability to develop and implement behavioral health services programming; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with a diverse constituency; ability to utilize a variety of electronic software applications; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.
A.) Graduation from a regionally accredited or New York State registered college or university with a Master's Degree in Business Administration, Healthcare Administration, Public Health, Nursing, Sociology, Human Services or closely related field and six (6) years of administrative or supervisory experience in behavioral health services; or:
B.) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's Degree in Business Administration, Healthcare Administration, Public Health, Nursing, Sociology, Human Services or closely related field and eight (8) of administrative or supervisory experience in behavioral health services; or:
C.) An equivalent combination of training and experience as defined by the limits of (A) and (B).
Possession of Basic Life Support (BLS) Certification within sixty (60) days of appointment;
Section 424-a of the Social Services Law requires the local social services district to inquire whether the applicant is the subject of an indicated child abuse or maltreatment report on file with the State Central Register of Child Abuse and Maltreatment. All potential employees for this position will be requested to sign the necessary clearance form prior to being advised that they will be hired. Refusal to sign will be cause for an automatic non-selection.
NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.
University Emergency Medical Services, Inc.