Vice President, Major Case Unit

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Job Summary

Arch Insurance Group Inc., (AIGI), has an opening with the Claims Division on the Major Case Unit Team as a Vice President. In this role, the responsibilities include for leading the development, implementation and execution of claims strategies to deliver optimal loss cost management and customer satisfaction in support of overall business objectives. Lead and direct Complex claims department leadership and personnel in achieving high standards of productivity, efficiency and alignment of organizational goals. Ensure compliance with all local, federal and state regulations related to claims while minimizing risk/exposure to the Arch organization.

Responsibilities

• Provide vision and leadership to the Claims organization & complex claims in accordance with the company's strategic direction

• Cultivate a departmental culture that excels in communication and collaboration

• Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives

• Leads, directs and has full management accountability for Claims staff with an emphasis on talent management and succession planning in accordance with corporate strategic direction

• Collaborates with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes and loss developments

• Leverage resources, technology, and processes to drive innovation within the department

• Identifies and implements claim best practices for proper and consistent claim performance, compliance and achievement of business goals

• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis

• Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation

• Assist with development of Claims annual operational goals, objectives and budgets

• Supervise third party administrators and/or independent adjusters

• Ensure sound litigations management practices, including detailed review of legal bills using online tools

• Communicate effectively with brokers and reinsurers on relevant claim developments

• Perform other duties and/or projects as assigned

Qualifications

• Demonstrated people management and development skills in a service/account management role

• Detailed technical knowledge of general liability claims handling with the ability to advise Casualty Claims Examiners on the handling of complex injury and coverage cases

• Hands-on experience and strong aptitude with PowerBI, Microsoft Excel, PowerPoint, and Word

• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines

• Strong problem-solving, critical thinking, analytical, organizational, and time management skills

• Ability to analyze, organize, and present information in a clear and succinct manner

• Ability to take part in active strategic discussions

• Ability to work independently and in a team environment

Education and Experience

• Bachelor's degree; Juris Doctorate degree preferred

• Ten plus (10+) years working experience in the insurance industry managing a team supporting commercial accounts for high exposure Casualty claims, litigation, and coverage

• Willing and able to travel 10-15%

• This position is a hybrid role with 2 days in office

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For individuals assigned or hired to work in California, Colorado, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.

$166,900 - $225,300/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future

• Click here to learn more on available benefits

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.