Vice President, IT Infrastructure

Ryan, LLC Dallas , TX 75201

Posted 1 week ago

Duties and Responsibilities:

  • Organize and direct the IT Operations and Infrastructure Services function including, but not limited to: on prem & cloud infrastructure, hardware platforms, network and data center operations, security, personal productivity tools, service coordination, problem resolution, desktop computing, and access management and help desk support.

  • Be responsible for the overall leadership, administration, and strategy of the business application infrastructure working in conjunction with Application Development, business leaders, and Information Security.

  • Coordinate and lead acquisition planning and integration activities and budgets regarding technology infrastructure in conjunction with other IT and business leaders.

  • Partner with Information Security to ensure infrastructure processes, standards and procedures align with Ryan's Information Security Program including Business Continuity Planning and Disaster Recovery, including testing.

  • Be responsible for the ongoing evolution of the organization to focus on execution and quality, while at the same time, consistently and predictably delivering service through standard, repeatable processes.

  • Deliver high-quality, high-availability services.

  • Develop, manage and negotiate both vendor and business relevant service levels agreements and deliver to them.

  • Direct the continued evolution and transformation of the infrastructure organization with a focus on execution and quality, consistently and predictably delivering service through standard, repeatable processes.

  • Manage service delivery levels through measuring via existing and needed KPI monitoring, and customer feedback.

  • Understand business vision, mission, goals, strategic interests and priorities and know how it works.

  • Understand the current and future capabilities of information technology/infrastructure products via industry research, vendor roadmap analysis, etc.

  • Constantly strive to ensure cost savings opportunities and efficiencies are being achieved.

  • Develop and maintain Ryan systems infrastructure inventory and roadmap including detailed schedule and budgets.

  • Perform other duties as assigned.

Education and Experience:

  • A Bachelor's degree with at least 10 to 15 years of related experience designing, implementing, and operating IT Infrastructure technologies is required.

  • Seven to ten years of experience in a supervisory or management capacity required.

  • Demonstrated capabilities & experience with transforming IT infrastructure for an organization with 50+ locations including international.

Minimum Requirements:

  • Knowledge of contemporary IT infrastructurehybridon prem/cloud architectureincluding experience managing and implementing cloud architectures in a DevOps/Agile methodology.

  • Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management amongst peers, team members, and within all levels of the organization.

  • A proven ability to lead by motivating, inspiring, and supporting team, leaders and management to successfully achieve their divisional and departmental objectives.

  • Demonstrated strength in strategic thinking, identifying key business issues and opportunities, creating business strategies and driving results across internal teams and/or external partners.

  • Thorough knowledge of general principles of finance, budget, ITIL, project management, secure systems development lifecycle, and IT SecuritySocII/TypeII, PCI.

  • Exceptional verbal and written communication skills.

Work Environment:

  • Standard indoor working environment.

  • Occasional long periods of sitting while working at computer.

  • Position requires regular interaction with employees at all levels of the Firm and interface with external vendors as necessary.

  • Independent travel requirement: up to 25%.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability


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Vice President, IT Infrastructure

Ryan, LLC