Req #: 190073296_2
Location: Palo Alto, CA, US
Job Category: Digital
The Business and Commercial Banking (BCB) Digital team is responsible for digital (.com, mobile, API) channel management, digital product management and digital design and development for JPMorgan Chase's Wholesale Businesses (Business Banking, Commercial Banking, Chase Merchant Services, Business and Commercial Cards). The BCB Tribe includes Channel Managers, Product Managers, Segment Leaders, Research & Analytics, Design and Development teams.
Commercial Banking ("CB") is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs. CB is comprised of Middle Market Banking & Specialized Industries (MMBSI), Corporate Client Banking & Specialized Industries (CCBSI), Real Estate Banking, Commercial Term Lending and Community Development Banking.
JPMorgan is seeking a highly effective and innovative Digital Segment Manager to work with the Commercial Bank Digital Segment Leader and Executive Director in support of the Commercial Bank Line of Business to focus on the Middle Market Banking and Commercial and Corporate Bank sub-lines of business.
The BCB Segment Teams are the primary face-off between the Lines of Business and the Digital organization. Key responsibilities of the BCB Segment teams includes:
Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.
Define, track and realize key digital performance metrics client experience, on-time/on-budget delivery, quality, operational performance, business cases/financial metrics. Track service issues, backlogs and manage through to resolution.
Partner with Service Delivery team to track and manage digital client service/support metrics and performance. Support management of client service issues and production issues.
Manage Line of Business specific Digital projects and programs. Represent LOB feature / function requirements and business cases in prioritization meetings; maximize LOB value creation from dedicated and discretionary digital capacity
Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel and other Digital Domain managers.)
Partner with other wholesale lines of business/segments BB, CIB, CMS, Card- to ensure consistency, alignment and leverage digital/technology investments.
Proactively keep abreast of market trends, JPM's digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace. Leverage best practices and functionality from other digital functions/Tribes.
Work collaboratively with the team to develop a point of view around technologies, tools, competitors, potential partners.
Work with Design and Product to consolidate and integrate product requirements from across JPM's wholesale businesses and prioritize investments.
Critical thinker and consultative problem solver with a strong bias towards action. Healthy balance of intellectual curiosity, common sense, and execution rigor. Strong commercial orientation. Customer focused.
Ability to operate in a collaborative way, within a multi-disciplined team. Ability to influence & collaborate with stakeholders with diverse points of view and build coalition
4+ years of experience in Digital products/channels/programs. Proven track record of successfully moving complex bodies of work from concept to launch.
Experience in Commercial Banking Treasury Management
Experience in management consulting/strategy development
Experience working in an agile/lean software development environment. Able to relate technical enhancements to customer use cases
Demonstrated ability to collaborate across a matrix organization in a highly dynamic environment. Strong partnership, consulting, and influence skills.
Excellent written and verbal communication skills and presentation skills. Ability to prioritize projects and efforts according to business need and industry trends
Highly organized and detail oriented
Jpmorgan Chase & Co.