Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Vice President, Digital Job

Expired Job

DSW Shoes Columbus , OH 43216

Posted 6 months ago

Req #: 80008

Location Name: Home Office, Columbus

Department: Digital

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

The VP Digital is responsible for bringing the DSW Digital experience to life. This role is accountable for delivering a world-class customer experience and supporting it with the right merchandising/content strategies and operations. The VP Digital will lead a diverse team of eCommerce professionals and collaborate across DSW to ensure that the customer experience is consistent across all customer touchpoints. SVP Customer Experience & Operations

Responsibilities:

Online Experience/UX/eCommerce Strategy

  • Identify and prioritize eCommerce initiatives that will improve the customer experience, maximize site sales & conversion, and increase customer satisfaction

  • Communicate compelling vision for eCommerce roadmap to drive alignment on priorities and capacity to support business needs across multiple functions

  • Leverage data & information from analytics, usability, sales and the overall industry to understand customer journey and ensure that the digital experience continues to exceed customer expectations

  • Drive personalization and site optimization initiatives for DSW in partnership with Marketing and Advanced Analytics Teams

  • Lead Online Experience Team, including product owners and UX/Design

  • Communicate eCommerce business results to cross-functional partners and Senior Management, with a clear point of view on reasons for performance and potential opportunities and risks

  • Facilitate definition of project scope & deliverables, and represent eCommerce business needs on project teams as necessary

  • Develop business cases and functional requirements for all projects with key internal stakeholders

  • Assist in the planning of IT capacity in order to improve site performance and user experience (including projects, enhancements and continuous improvement)

  • Attend/participate in conferences/seminars to expand industry knowledge & expertise

Online Merchandising & Site Content

  • Bring DSW Merchandising strategy to life digitally, partnering with DSW Merchandising Leadership on site merchandising & content strategies

  • Optimize site conversion through execution of merchandising & content strategy on the website, driving continuity of user experience with all marketing and promotional strategies

  • Drive site content strategy and execution in partnership with Merchandising & Marketing teams, and communicate content strategy to all cross functional partners

  • Partner with stores organization to ensure consistent omni-channel experience

  • Develop, manage and lead a team of Merchandise Managers and Online Merchandisers of varying experience

  • Identify process improvements and new tools that will increase efficiency and productivity

  • Utilize analytics and sales data to drive site merchandising & content improvements, communicating strategy changes and tactical changes to merchandising leadership and cross-functional partners

  • Drive improvements in the personalization of the DSW.com browsing/shopping experience

  • Leverage site search to drive incremental sales and conversion

  • Enhance product recommendations strategy to improve AOV, conversion and customer experience

Operations

  • Serve as hub of communication for all cross-functional partners related to eCommerce, including but not limited to: Fulfillment/Logistics, Photo Studio/Product Services, Contact Center, Marketing, IT, Merchandising, Store Operations, Finance

  • Lead and influence process improvement opportunities and engage with cross-functional partners (merchandising, marketing, IT etc.) to successfully implement new operational solutions

  • Demonstrate an in-depth understanding of daily site/business operations to ensure new initiatives are implemented in an effective manner and are achieving desired results

  • Leverage eCommerce operational metrics to communicate results vs. expectations to partners and Senior Management, with plans to course-correct in areas that miss expectations/service levels

Required Skills and Competencies:

  • 5+ years of experience in an eCommerce leadership role

  • Bachelor's Degree

  • Knowledge of eCommerce and UX best practices

  • Ability to drive teams to solutions on production/project issues, including internal customers and external vendors

  • Proven ability to interact & collaborate across multiple disciplines in order to accomplish a common goal

  • Ability to utilize metrics/analytics to identify business & operational opportunities

  • Excellent leadership and communication skills

  • Strong organizational, project management and analytical skills

  • Appreciation for effective web architecture and user experience strategy

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Digital Software Engineer Javascript Vice President

Jpmorgan Chase & Co.

Posted 6 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Apply Now Senior Digital Software Engineer- JavaScript – Vice President Req #: 180110437 Location: Columbus, OH,US Job Category: Technology Job Description: As an experienced Software Engineer, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you'll be able to harness massive amounts of brainpower through our global network of technologists from around the world. This role requires a wide variety of strengths and capabilities, including: * Design and write front end code for highly scalable, responsive web/mobile applications used by millions of customers. Engineer a world-class platform with an eye towards rapid iteration and creative problem solving. Collaborate with other developers to create open, standards-based solutions, while working with a new J.P.Morgan Chase technology platform. Work closely with the business and multiple development, architecture, design, and test teams to implement next generation applications. * 8-10 years of web development experience * 3+ years leading a team of developers * BS or MS in Computer Science or related field * Experience with high volume, mission critical applications * Strong written and verbal communication skills * Strong interpersonal skills and time management skills * Strong analytical and troubleshooting skills * Experience with tuning high volume applications * Experience with building and deploying applications for the cloud * Experience in producing solid documentation both inside code and external design specifications. * Thorough knowledge of SDLC(Software Development Life Cycle) * Strong HTML5, CSS, JavaScript skills * Understanding of (preferred experience in) MV* frameworks such as AngularJS and Backbone Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers. When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you. Jpmorgan Chase & Co. Columbus OH

Vice President, Digital Job

Expired Job

DSW Shoes