Solstice Cambridge , MA 02138
Posted 2 weeks ago
Title:VP, Customer Experience
Remote, within the U.S.
Solstice is an award-winning clean energy company working to put affordable renewable energy in the hands of every household, including low-income populations and communities of color. The clean energy revolution is happening now; Solstice is working to ensure this transition is equitable and widespread by making it simpler and more affordable than ever for homeowners, businesses, and even renters to go solar.
With surging demand for renewable energy, Solstice is poised for significant scale. In light of this scale, we are seeking a high-performing, self-starting VP of Customer Experience to serve as one of the organizations key executives and lead our customer-facing teams (Customer Success and Asset Management) into this next phase of growth. In this role, you will work directly with the founders and managers and own the delivery of the ongoing customer experience for both our end-users, which include consumers and small businesses, and our solar developer partners, whose community solar projects we manage. You are a seasoned startup executive, with experience building long term value for customers (consumers and businesses alike), continually improving the customer experience, and keeping clients happy.
Responsibilities will include:
As VP, Customer Experience, you will gain:
In addition, every Solstice Power Technologies employee enjoys:
Climate change mitigation requires massive clean energy expansion, yet 77 percent of American households cannot install rooftop solar power due to rented housing, the structure of their rooftop, the upfront cost, or access to financing. Solstice connects households and community organizations to community solarshared solar farms that are installed in a centralized location where local residents can enroll in a portion for free, without any home installations, and enjoy guaranteed savings on their monthly utility bill.
One of the only companies in the solar industry co-founded and led by women of color, Solstice has generated demand for nearly 139MW of clean energy across 43 community renewable projects in multiple states, with the total clean energy capacity from enrolled households, small businesses, and nonprofits representing the environmental equivalent of not burning 62 million pounds of coal. In addition, Solstices software manages the end-to-end customer experience for the life of the 20-year renewable energy project on behalf of developers and financiers, from customer enrollment to billing/crediting to ongoing customer engagement.
Solstice was founded to advance equity and inclusion in America. We are committed to living those values, not just in the work we do to promote environmental and energy justice, but in how we grow as an organization. We always seek to expand leadership opportunities for marginalized communities in the global transition to clean energy.
Solstice is an equal opportunity employer. We hire, train, compensate, and promote without regard to race, religion, gender identity or expression, sexual orientation, disability, age, national origin, genetics, veteran status, or any of the other characteristics that give each of us unique perspective and capacities.
Were a team of mission-driven, passionate, and dedicated individuals. Weve fostered an inclusive and fun culture through monthly outings, solar farm field trips, and all-team strategy retreats throughout the year. To ensure the health and safety of our teammates, all employees are required to be vaccinated against COVID-19 in order to attend in-person events. Apply today and get to know us!