Vice President, Client Support Services

Vice President of Client Support Services

Harris School Solutions - Remote

The Vice President of Client Support Services will have overall responsibility for the delivery and support of Harris School Solutions- Enterprise Financials products to our clients. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

What your impact will be:

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.

• Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.

• Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.

• Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.

• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.

• Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.

• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.

• Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.

• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.

• Present financial, project, and customer satisfaction related presentations to senior management.

What we are looking for:

• Previous ownership and management of a P&L, including forecasting and risk mitigation.

• Direct leadership and experience in the delivery of excellent customer service

• Experience in delivering multiple product solutions and managing a diverse team of professionals.

• 5+ years of management experience

• Experience managing groups of 30 people or more; experience developing and promoting managers and leaders.

• Demonstrated experience in managing distributed, remote teams.

• Experience with remote delivery models, support and the delivery of cloud solutions

What would make you stand out:

• Experience in supporting ERP/ Financial solutions in the public sector.
• K12 financial or human capital experience