Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Vice President, Client Experience

Expired Job

Weber Shandwick Minneapolis , MN 55415

Posted 4 months ago

Weber Shandwick is a leading global communications and engagement firm in 80 cities across 34 countries, with a network extending to 128 cities in 81 countries. The firm's diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017. Weber Shandwick was honored as PRWeek's Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report's Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report's Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit


Performance Leadership

  • Demonstrate a thorough understanding of a client's business, objectives, industry, target audiences and relevant media

  • Develop long-term plans and programs, including strategy and recommendations; partner with senior management and other functional teams as appropriate to develop strategic and creative approach

  • Effectively lead the project management function, ensuring workflow completion against

project timeline

  • Maintain final review of all letters, memos, meeting reports and client materials, providing materials to senior management for review as necessary

  • Counsel team members relative to program activation, including research, content development, media pitching, reporting and account management

  • Actively cultivate client relationships by heading and initiating review meetings, entertainment opportunities, etc.

  • Address any issues, troubleshoot problems and provide strategic counsel to team

  • Maintain solid understanding of "big picture" view of client programs and relationship: maintain awareness of future client events and activities and how they impact agency

  • Develop and ensure effective program merchandising techniques

Strategic Leadership

  • Serve as central member of client planning team

  • Work closely with senior management to develop strategic plans for clients and draft strategic client documents

  • Clearly communicate the vision, goals and strategy for client development to the team

  • Promote work climate conducive to success

  • Possess and foster excellent presentation, writing and critical thinking skills

  • Effectively liaise between staff and upper management

  • Drive business results through proactive actions with clients and colleagues

  • Identify new growth opportunities for the short to medium term, based on insights into the company, client, industry and economy

Operational Leadership

  • Negotiate fees with clients/prospective clients

  • Manage time spent by each team member to ensure team is on budget

  • Manage accounts to assure profitability goals are on target

  • Review monthly staffing and OOPs expenditures for each project within account portfolio

  • Authorize billing invoices and follow-up with past-due invoices to clients (as appropriate)

  • Track/enter time in a precise and timely manner


  • Bachelor's Degree

Professional Experience

  • 8-10 years related professional experience; including prior agency experience

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Vice President Of Client Management

Rally Health

Posted 3 weeks ago

VIEW JOBS 12/21/2018 12:00:00 AM 2019-03-21T00:00 Rally Health's goal is to put health in the hands of the individual. It's our mission, and it drives everything we do. We strive to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.The Vice President of Client Management is a senior member of the Rally Health growth team. You will ultimately be accountable for representing Rally to our employer clients. At a high level, success will depend on your ability to drive satisfaction and growth within our existing client base while at the same time representing Rally's interests in the market. In addition to driving success for ourselves, our clients and our partners, we expect you to significantly improve the team's effectiveness, efficiency and scalability. As Rally grows and our client base expands, you will be accountable to make sure that our client management function adjusts accordingly to meet market, financial and strategic demands.Accountabilities include: * - Management and administration of the client management team * - Expansion of client relationships as judge by revenue, product penetration and client retention * - Improve the consistency, scale, effectiveness and efficiency of our team by addressing people, process and technology opportunities * - Relationship management and coordination with our channel partners including UHC and Optum * - Representation of our clients and the overall market to key partners within Rally, Optum and UHG * - Partnership related to the admonition of a client NPS program including score improvement strategies and execution Desired Attributes: * - At least 8 years of health care experience with a significant focus on employers * - At least 5 years of experience leading teams of client mangers or sales professionals Why join Rally? We are one of the fastest growing health tech companies in the world. On top of a creative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)).Rally Health is committed to ensuring that its workforce reflects America's diverse population. Rally Health believes in a policy of equal employment and opportunity for all people based on merit and dedication to the principles of diversity. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws.Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition ( to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Rally Health Minneapolis MN

Vice President, Client Experience

Expired Job

Weber Shandwick