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Vice President, Client Experience

Expired Job

Weber Shandwick Minneapolis , MN 55415

Posted 2 months ago

Weber Shandwick is a leading global communications and engagement firm in 80 cities across 34 countries, with a network extending to 128 cities in 81 countries. The firm's diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was the only public relations agency included on the Advertising Age Agency A-list in 2014 and 2015 and the only PR firm designated an A-List Agency Standout in 2017. Weber Shandwick was honored as PRWeek's Global Agency of the Year in 2015, 2016 and 2017, The Holmes Report's Global Agency of the Year in 2010, 2012, 2014, 2015 and 2017, and The Holmes Report's Global Digital Agency of the Year in 2016. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, employee engagement, social impact, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG). For more information, visit


Performance Leadership

  • Demonstrate a thorough understanding of a client's business, objectives, industry, target audiences and relevant media

  • Develop long-term plans and programs, including strategy and recommendations; partner with senior management and other functional teams as appropriate to develop strategic and creative approach

  • Effectively lead the project management function, ensuring workflow completion against

project timeline

  • Maintain final review of all letters, memos, meeting reports and client materials, providing materials to senior management for review as necessary

  • Counsel team members relative to program activation, including research, content development, media pitching, reporting and account management

  • Actively cultivate client relationships by heading and initiating review meetings, entertainment opportunities, etc.

  • Address any issues, troubleshoot problems and provide strategic counsel to team

  • Maintain solid understanding of "big picture" view of client programs and relationship: maintain awareness of future client events and activities and how they impact agency

  • Develop and ensure effective program merchandising techniques

Strategic Leadership

  • Serve as central member of client planning team

  • Work closely with senior management to develop strategic plans for clients and draft strategic client documents

  • Clearly communicate the vision, goals and strategy for client development to the team

  • Promote work climate conducive to success

  • Possess and foster excellent presentation, writing and critical thinking skills

  • Effectively liaise between staff and upper management

  • Drive business results through proactive actions with clients and colleagues

  • Identify new growth opportunities for the short to medium term, based on insights into the company, client, industry and economy

Operational Leadership

  • Negotiate fees with clients/prospective clients

  • Manage time spent by each team member to ensure team is on budget

  • Manage accounts to assure profitability goals are on target

  • Review monthly staffing and OOPs expenditures for each project within account portfolio

  • Authorize billing invoices and follow-up with past-due invoices to clients (as appropriate)

  • Track/enter time in a precise and timely manner


  • Bachelor's Degree

Professional Experience

  • 8-10 years related professional experience; including prior agency experience

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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Vice President, Client Experience

Expired Job

Weber Shandwick