Vice President, Client Experience

We are Assembly, the modern global media agency that's part of Stagwell, the challenger network built to transform marketing. We're purpose-led through our core, and we help brands build connections with people through culturally relevant media experiences. We're at the cutting edge of data and tech-driven marketing, and we believe brand and performance media can work together to drive breakthrough business growth.

ICYMI: Assembly was named Ad Age's first-ever Purpose-Led Agency of the Year atop the 2022 Ad Age A-List!

Assembly is looking for a Vice President of Client Experience who is responsible for providing business leadership and serves as the senior partner for clients as well as internal teams. The Vice President will lead a cross functional team driving the overall approach of media, data, and tech for our largest clients. In this role, you will manage team performance and development, quality work execution, client satisfaction, and agency growth. This role is responsible for client retention and maintaining executive and senior-level relationships. The Vice President is responsible for proactively assessing and managing the risk associated with clients and partners, as well as meeting client goals. The role will collaboratively work with other departmental leaders to build and roll out initiatives and operational standards. The Vice President will be active in new business assignments.

This position reports to the EVP, Client Experience and will work collaboratively with other leaders within the organization.

Responsibilities:

• Proven track-record of leading successful client engagements across multiple accounts and high visibility clients

• Lead the overarching strategic thinking, ensure strategy is aligned and designed to grow the business

• Direct and manage account staff, overseeing execution of all account initiatives from inception through completion

• Collaborate effectively with inter-agency teams to develop holistic plans and fully integrated strategies

• Build and maintain trusting relationships with senior client contacts

• Accountable for client satisfaction and retention

• Heavy contributor to building CEL community

• Assist EVP in attaining P&L targets through a combination of existing business contributions and new business development

• Identify process or procedure opportunities for improvements and suggests and implements resolutions

• Ability to evaluate, cultivate, and lead new business opportunities with the Growth Team

• Lead integration with partner agencies

• Identify/seek out new business opportunities and organic growth, capitalizing on previous relationships and areas of expertise