Vice President, Client Communication

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

We are seeking an experienced, calm-under-pressure Client Communications leader who can guide communication strategy with operational efficiency. In this role, you will be responsible for developing and executing communication strategies that effectively engage our growing financial professional audience. You will work closely with cross-functional teams to ensure the delivery of high-quality, client-centric communications that align with our corporate priorities. The ideal candidate is a strategic thinker, exceptional writer, and adept project manager who thrives in a fast-paced environment.

Reporting to the SVP, Corporate Communications, the VP, Client Communications will lead and work as a team to support LPL's growth, brand, and reputation. This leader will be responsible for proactive client communications efforts, identifying opportunities for storytelling and action while mitigating potential reputational risks.

The VP of Client Communications is responsible for developing communications plans in support of the firm's objectives and key results, leading client communication campaigns, including change management, crisis communications, thought leadership positioning and executive visibility.

Responsibilities:

• Define LPL's client communications strategy in support of Corporate Priorities.

• Lead and manage a team of communication professionals, providing guidance, support, and feedback to ensure high-quality deliverables.

• Advance client communication team impact by identifying process and operational efficiencies in the communication approach.

• Create and execute client communications strategies and supporting activities, including change management, crisis, operational, regulatory and required communications, thought leadership, and measurement.

• Lead critical communications and crisis communications, demonstrating the ability to effectively manage and navigate challenging situations, including serving as crisis communications lead in the event of reputational and business continuity events.

• Partner with LPL's enterprise resiliency and technology teams to ensure the delivery of critical communications to clients while mitigating reputational impact.

• Oversee the production and distribution of communication materials, ensuring accuracy, consistency, and adherence to brand guidelines.

• Monitor and measure the effectiveness of communication initiatives, using data and analytics to drive continuous improvement.

• Stay up-to-date with industry trends and best practices in client communications, incorporating innovative approaches into strategies and tactics.

• Regularly collaborate with business stakeholders and subject-matter expert partners (Investor Relations, Corporate Development, Marketing, etc.) to ensure messaging alignment and coordination of communications activities.

• Prepare client-facing teams to respond to clients with accurate and timely information.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Bachelor's Degree in Marketing, Communications, or equivalent field.

• 15+ years of communications experience.

• Financial services/wealth management acumen is required. Public company experience a plus.

• Have a proven track record in crisis communications, with the ability to lead and manage critical communications during challenging situations. Skilled in developing and implementing crisis communication strategies that effectively address reputational and business continuity events.

• Proven track record of developing and executing successful communication strategies that drive engagement and deliver tangible results.

Preferences:

• Exceptional writing and editing skills, with the ability to adapt content for different channels and audiences.

• Demonstrate sound judgment, creative problem-solving skills, and discretion with sensitive or confidential information.

• Ability to make decisions in a changing environment while anticipating future needs.

• Excellent leadership and team management abilities, with a calm and composed demeanor under pressure.

• Experienced self-starter who can manage projects independently, a good sense of prioritization, and calm under pressure in a fast-paced environment.

• Strong partnership skills with a track record of leading through both influence and authority.

Pay Range:

$119,280-$178,920/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.