The Vice President of Information Technology End User Experience works cross functionally with all key stakeholders in the delivery of care to enable efficient and robust processes through the use of technology. This role promotes and enables a cohesive omnichannel approach to all clinician and patient facing systems to enable a friction free process that serves as a cornerstone for a superior care experience.
Manages and grows a team of IT leaders, sets technical strategic direction, and interfaces with the business, as well as counterparts in IT including Enterprise Strategy, Architecture and Program Management, to understand requirements and deliver solutions through technology, Agile development standards, and processes that deliver on time and within budget. This position works together with the architects, developers, data teams, project managers, network teams, systems administration teams, vendors, business and product management. The role will focus principally on the strategic integration of technologies developed throughout the organization.
Education: Bachelor's degree from an accredited program in Computer Science, Information Systems, Engineering or related academic discipline; MBA or M.S. in information technology or marketing preferred
Experience: At least 15 years of experience in the delivery of systems with strong emphases on innovative technology creation and systemic technology integration.
Additional skills required: Expert knowledge in managing .NET Applications including Microsoft Commerce Server.
Proficient understanding of diverse application development practices; including both waterfall and agile methodologies. Experience with SQL Server, Oracle, *nix environments; including disaster recovery for SQL Server, Oracle and Oracle replication.Proficient knowledge of office tools such as MS Office Suite, Outlook & Internet applications.Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities. Proficient written and verbal communication skills using spoken English, including the ability to explain complex ideas to others with varying levels of expertise throughout the organization and with potential business partners.
Working ability to navigate complex environments and work with interdisciplinary teams and effectively communicate priorities, delivery expectations, risks and concerns to management. Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization. Proficient ability to prepare compelling, high-impact presentations for senior management, and other functional stakeholders.
Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities. Ability to self-motivate and pay critical attention to detail, deadlines and reporting. Expert and demonstrable knowledge of leadership principles, including the ability to create and communicate goals clearly; align strategy, talent and systems; respond favorably to others' feedback and deliver constructive behavior-based feedback to others, demonstrate high levels of agility and emotional intelligence, to coach, develop, and motivate others; and to create environment that focuses entirely on service to internal and external customers.
Expert ability to create productive, sustainable cross-functional relationships based upon trust, honoring commitments, patience, and an internal service commitment. Consistently demonstrates a commitment to Novant Health policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.
Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".