Vice President And General Manager, US Consumer Services

Viasat Carlsbad , CA 92008

Posted 1 month ago

Job description:

Bigger challenges. Bolder ideas. Global impact. At Viasat, we're on a mission to deliver connections with the capacity to change the world. We're the company behind the world's fastest satellite internet service, with technology that's helping to bridge the digital divide and improve life for our customers around the globe. By providing powerful new ways for people to connect with one another, gain greater access to education, entertainment, medical research, commerce, and much more, our team is empowering millions of customers worldwide.

We're looking for passionate, innovative professionals to join our team and connect the world to more. You'll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning, and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world's first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

Job Responsibilities

As Vice President and General Manager of US Residential Services, you will be responsible for managing Viasat's growing residential broadband business in the United States. You will have end-to-end responsibility of the business financials and operations. You will own all performance KPI metrics involving marketing, sales, operations, and customer retention. Your responsibilities will include:

  • Profit & Loss responsibility for the Viasat US Residential Internet business

  • Drive performance and strategy development of the US Residential Internet operations through careful monitoring of results, proactively correcting any shortfalls, and acting on opportunities for improvements.

  • Drive sales growth through existing channels and develop new sales channels

  • Overall management of subscriber KPI metrics

  • Be an accessible and visible leader to the organization, building on a performance led culture; develop executives and, as necessary, recruit outstanding executive talent to the company's US activities, promotions, products etc.

  • Forge and maintain positive long-term relationships with relevant external stakeholders such as government, customers, partners, etc.

Performance measurement criteria:

  • Overall P&L

  • Marketing effectiveness

  • Sales and activation results

  • Customer retention

  • Customer satisfaction

  • Operational efficiency

  • Cost management

  • Employee satisfaction

Requirements

  • 10+ years of experience in the telecommunications or consumer technology industries

  • General management and P&L experience of leading teams encompassing multiple functions

  • Extensive experience with customer acquisition strategies

  • Strong command of data analytics and reporting

  • Strong commercial foundations in the industry and consumer services

  • Basic understanding of US broadband market and regional characteristics

  • Strong understanding of subscription business KPIs and subscriber economics

  • Great entrepreneur mindset where intelligence, drive, and business best practices come together to building business, sometimes with less traditional methods.

  • BA/BS in Business/Economics/Communications/Finance/Engineering; Master's degree preferred

Additional Skills & Attibutes

  • Highly developed leadership skills with experience of managing people and budgets, being self-driven and have the ability to motivate peers and subordinates

  • Experience of managing diverse teams

  • A people focused leader culture carrier with a passion for building

  • Financially astute

  • Fosters an entrepreneurial, creative, fast paced and high-performance culture

  • Instills accountability

  • Analytical with excellent project management skills

  • Excellent communication and presentation skills

  • Exceptional stakeholder management capabilities

  • Strong negotiation skills

  • Cost consciousness

  • Possess a strong performance and results orientation

  • Able to apply high level analytical and creative problem-solving skills

To learn more about this site and other office locations, please click here!

#LI-BBS

Additional requirements

Minimum education:

BA/BS

Years of experience:

Other

Travel:

Up to 10%

Citizenship:

None

Clearance:

None

Apply

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Vice President And General Manager, US Consumer Services

Viasat