Vice President, Account Services

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method-we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with 12 agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Job Description

The VP, Account Services is a mature leader who develops a portfolio of accounts, or several lines of a large client's business. The VP is first the point of escalation for clients. This role includes successful management of a large team, including career development, resourcing and hiring. VP holds accountability for the health of the client businesses to the agency both financially and relationship-wise. A VP must adeptly navigate internal and external politics. Strong financial understanding, and experience pricing, pitching and winning business is a must. This role includes leading net-new business opportunities for the agency.

Responsibilities:

• Ensure the health of the business, actively uncover opportunities and grow business through thought leadership, client/category expertise and consistent delivery of good work, and forecast revenue with Finance team.

• Be an expert on the client's business and industry (including direct and indirect competitors); present key category and out-of-category best in class examples of innovation, programs and trends to inspire the internal team and clients.

• Provide POV as the work goes into the engine at major milestones and when it becomes the final product to determine if it delivers on the objectives and strategy set forth initially; provide final approval on key initiatives, presentations and work output.

• Investigate and assuage client concerns related to agency and work to resolve them with the appropriate cross-functional leads.

• Manage, mentor & develop staff of Account team members; identify development opportunities to help them work toward their professional goals.

• Provide creative and strategic POV's for ongoing work.

Qualifications

• 12 or more years of professional experience in digital marketing, with at least 5 years in an agency with a mix of digital, CRM, and brand experience preferred.

• 5+ years of experience with team management and staff development.

• Ability to manage multiple clients or lines of business with revenue between $5mm - $15mm and grow agency revenue.

• Skilled in presenting to senior level clients (existing or new prospects) and large room of people.

• Ability to inspire people to do great work and sell a point of view or ideas through storytelling.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and support for pet adoption

• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

• Matching Gifts programs

• Flexible working arrangements

• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $173,000- $199,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/6/2024.