Vice President, Account Management

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core.

Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience.

And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.We are seeking a dynamic and strategic Vice President, Account Management to oversee a high-performing team of DSM Leaders, who collectively manage a team of approximately 40 Digital Strategy Managers (DSMs). Together, this team drives success for 400 financial institutions generating $400M ARR. The ideal candidate will be a seasoned sales and account management leader with expertise in fintech and strategic growth.

This role focuses on delivering exceptional client outcomes through retention, add-on sales, and revenue expansion. A key component of the role includes driving growth through reducing revenue compression at renewals and driving ARR expansion through add-on sales.Key ResponsibilitiesLeadership & Team DevelopmentProvide strategic direction, mentorship, and leadership to the DSM Leaders and their teams.Foster a high-performance culture emphasizing retention, client satisfaction, and business growth.Identify talent development needs and implement training programs to build future leadership pipelines.Strategic OversightAlign team objectives with corporate revenue and growth goals.Partner with the CRO to shape and execute strategies that optimize client portfolio performance.Stay ahead of market trends, competitive dynamics, and client needs to inform decision-making.Salesforce Funnel Management & Revenue OptimizationOversee Salesforce funnel management across all teams, ensuring accurate pipeline forecasting and optimization.Develop strategies to drive add-on sales, cross-selling, and upselling opportunities within the client portfolio.Proactively identify and address revenue compression risks by implementing retention and growth initiatives.Financial & Business Growth AccountabilityOwn and deliver the $400M ARR target through effective retention and revenue expansion strategies.Drive accountability across teams to meet or exceed KPIs, including client retention, ARR growth, and client satisfaction.Identify new revenue streams and collaborate with teams to capitalize on these opportunities.Client Relationship ManagementAct as an executive sponsor for high-value accounts, building and maintaining strong relationships at the C-suite level.Support DSM Leaders in navigating escalated client challenges and ensuring effective resolutions.Champion client advocacy within the organization, ensuring feedback is integrated into product development and service enhancements.Operational ExcellenceDevelop and implement best practices for account management processes, client engagement, and performance tracking.Leverage Sales Enablement to develop quarterly business reviews (QBRs) templates on a quarterly basis, and train the sales team to drive QBRs across the portfolio.Utilize data-driven insights to monitor performance, identify risks, and implement course corrections.Collaboration & Cross-Functional AlignmentPartner with product, engineering, marketing, and customer support teams to deliver seamless client experiences.Influence product roadmaps and go-to-market strategies based on client needs and market opportunities.Ensure alignment between sales, delivery, and customer success teams to achieve organizational objectives.Key QualificationsExperience:10 years in senior leadership roles within account management, sales, or revenue leadership in fintech, SaaS, or digital banking.Demonstrated success in managing large-scale client portfolios and achieving ARR growth targets.Extensive experience with Salesforce funnel management and developing strategies to minimize revenue compression.Skills:Strategic thinker with the ability to align account management strategies to corporate objectives.Exceptional leadership and team-building skills, with a proven ability to motivate and drive performance.Expertise in Salesforce pipeline optimization, sales forecasting, and data-driven decision-making.Strong business acumen with a focus on retention, growth, and profitability.Education:Bachelor's degree in Business, Finance, or a related field (MBA preferred).Attributes:Visionary leader with a client-centric mindset and a focus on delivering measurable outcomes.Exceptional communication, negotiation, and relationship management skills.Resilient and adaptable in a fast-paced, evolving industry.Key Performance MetricsAnnual client retention rate (>98%).ARR growth (aligned with corporate objectives).Add-on sales performance and Salesforce funnel efficiency metrics (e.g., conversion rates, sales velocity).Reduction in revenue compression across the portfolio.Client satisfaction and Net Promoter Score (NPS).Team engagement and leadership effectiveness.Why Join Us?Lead a business-critical function at the forefront of the fintech industry.Drive the strategic direction of a $400M ARR portfolio with significant market impact.Join a cutting-edge digital solutions company in partnership with leading financial institutions.Be a key member of a collaborative, growth-focused executive leadership team.This is a unique opportunity for a results-driven leader to shape the success of a high-performing account management organization. If you excel at driving revenue growth, building strong client partnerships, and optimizing sales processes, we encourage you to apply.Offers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementIntegrated into our shared values is Candescent's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people.

Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.