Veterinary Urgent Care Technician Supervisor

Company Description

Bedford Pet Urgent Care is located within Bedford Veterinary Medical Center, a state of the art, multi-doctor hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Southern New Hampshire area. We practice the highest quality medicine while providing our pets and clients with the utmost care and compassion. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, digital radiography, dental x-ray, and a complete in-house laboratory. And at our sister hospital in Hudson, Lowell Road Veterinary Center, we offer rehabilitation services such as underwater treadmill therapy, massage therapy, laser therapy, modality exercises, and more. We aim to make sure our clients and pets experiences leave them with a comfortable feeling as if they are an extended part of Bedford Veterinary Medical Center's family!

Bedford Pet Urgent Care is available after hours and weekends for urgent and sick patients that need to be seen but don't require overnight hospitalization or surgery.

We are located in beautiful southern, New Hampshire! Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains, and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family!

To learn more about us, click https://www.bedfordpeturgentcare.com/

Job Description

Job duties include, but are not limited to:

This is a working supervisory position responsible for the leadership and of the urgent care team under the mentorship of the Practice Manager. In addition to Veterinary Technician responsibilities, duties include, but are not limited to:

• Development and implementing of basic protocol and standard procedure training.

• Scheduling

• Conducting team meetings.

• Provide direction for efficient work flow.

• Assisting in staffing and coverage where needed

• Reviewing revenue reporting

• Mentoring technicians and assistants within the department

• Accurately handling and recording controlled drugs.

• Maintaining appropriate inventory.

• Working with urgent care veterinarians to develop protocols to improve patient care.

• Ensure accurate record keeping.

• Occasional marketing.

• Facility maintenance and safety.

Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training, mentorship and continuing development.

Qualifications

We're looking for:

• A high work ethic and positive attitude team member

• Supervisory/leadership experience- preferred

• Ability to arrive on-time and ready to work

• Certified Veterinary Technician or eligible for certification- required

• A minimum of 1-year experience - required

• Weekend availability

• Exceptional customer service skills and ability to communicate precisely

• Interpret medical records and record client history accurately

• Knowledge in preventative care, surgical procedures, and hospital flow

• Ability to restrain pets in a low-stress and safe manner

• Proficient in sample collection to include blood samples, urine, fecal, and skin

• Ability to properly set-up and process laboratory samples and tests

• Skilled in anesthesia preparation, monitoring, and recovery - required

• Proficient in positioning and capturing radiographs

• A self-starter with the desire to continue to advance one's knowledge and skillset

• Ability to receive constructive feedback to maintain hospital efficiency

SPECIAL WORKING CONDITIONS

• Ability to sit or stand and work at a computer for long periods of time.
• Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)
• Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.+ Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.+ The noise level in the work environment is moderately high. Ear plugs will be available upon request.+ Job requires sufficient ambulatory skills in order to perform required duties while working.
• Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.+ Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.+ Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.

Additional Information

We offer our staff:

Job Type: Full-time

Hospital Hours: Open 7 days a week

Sunday 10am-8pm, Mon-Fri 6pm-10pm & Saturday 12pm-10pm

Pay: Competitive pay; hourly wage dependent upon experience and/or licensure status.

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program)

• Employee Assistance Program

• Paid Vacation and Sick Time for ALL Employees

• Competitive Compensation

• Continuing Education Allowance (applies to licensed/registered/certified roles)

• Tuition Assistance Program

• Access to a CVA/CVT/CVPM Partnership through Penn Foster

• Career Development Opportunities

• Referral Bonus Program for most positions!

• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

• Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin