Veterinary Receptionist/Technician Assistant

Position Overview: Busy animal hospital in Beacon, NY is seeking a full-time Veterinary Receptionist/Technician Assistant. Looking for a friendly, personable, detail-oriented, outgoing candidate who is reliable and can multi-task with a positive attitude. Previous veterinary experience strongly preferred, as well as strong customer service skills. Experience with AviMark is a plus. Flexible schedule with whole and half day shifts needed, as well as some Saturday mornings. This position contributes to the success of a high-performing organization committed to delivering superior care and exceptional service, and performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions or routes them to the correct department.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.

• Able to identify conditions over the phone that can potentially be emergencies and schedules those appointments appropriately.

• Maintains a professional attitude and appearance.

• Identifies and works compassionately with clients in various emotional states.

• Responds to emails and inquiries about the range of services the practice provides and the species it treats; refers to the appropriate department/staff member as needed.

• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.

• Recognizes the symptoms of pets and owners in crisis; handles basic medical emergencies appropriately, ensuring safety and well-being.

• Assists owners when picking up medications, retail or special dietary products; answers questions; and provides information about services and products.

• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.

• Types and edits a variety of emails, correspondence, reports, memoranda, and other material ensuring accuracy.

• Receives and distributes incoming mail and faxes; processes and stamps outgoing mail.

• Performs cashiering duties; processes refunds, returns, and credits as needed.

• Organizes and processes payment plans; assists with billing statements and collections.

• Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments and any special instructions, such as the need for fasting, withholding or administering medications.

• Obtains previous records from other facilities and adds to patient chart.

• Calls clients whose pets are overdue for vaccines, medication refills, etc.

• Is or will be able to learn basic veterinary medicine terminology.

• Is or will become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.

• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Inputs and manages data in practice management software, including billing and accounts.

• Able to restrain pets appropriately and assist Veterinarians when treating patients.

• Willing to clean rooms, walls, floors, empty trash as needed.

Competencies:

• Customer Service: Displays a desire to provide outstanding services and exceed customer expectations.

• Communication: Uses effective and appropriate methods of interacting with others.

• Energy and Productivity: Completes tasks quickly and thoroughly without prompting.

• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively.

• Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.

• Dependability: Demonstrates responsibility in completing all job tasks.

• Team orientation: Works cooperatively with the team to address tasks and accomplish goals.

• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.

• Time Management: Manages time and prioritizes work tasks effectively.

Qualifications:

• High school diploma or GED.

• Computer literate.

• Ability to provide great customer service in a courteous, prompt, and efficient manner.

• Ability to perform cashier duties accurately.

• Ability to multitask and pay close attention to details.

• Must be flexible with scheduling and able to work some weekends and holidays.

• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.

• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling.

• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

About Us:

Beacon Veterinary Associates is a full-service small animal animal hospital that embraces both emergency cases and routine medical, surgical, and dental care for our patients. Our state-of-the-art facility is equipped with all the tools necessary for practicing high-quality medicine, complemented by an exceptionally skilled and enthusiastic support staff dedicated to helping each other excel in their roles.

Pay Range

$17-$20 USD

PetVet Care Centers, Inc. is one of the nation's leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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