Veterinary Receptionist

Seeking an independent, compassionate Receptionist to join our team!

No nights or weekend hours!

Why Broad River Animal Hospital in Weaverville, NC?

Our Broad River family understands that the strongest relationships, with both pets and people, are built on trust. Our mission is to provide progressive, high quality, compassionate medical and surgical care for your canine and feline family members. We strive to communicate clearly and thoroughly to ensure that you are able to make informed, well-understood decisions about your pets' veterinary care.

As a new team member, you will be met with the cutest patients and a team that treats each other like family. We celebrate our success-both personal and professional-and support each other on tough days. This support means that our hospital is ready to welcome you with open arms or provide support and mentorship to a new graduate.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Responsibilities:

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.

• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.

• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.

• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.

• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary -$16 - $18 per hour, determined by the candidate's skills, experience, and qualifications.

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents

• Paid time off for full-time employees

• 401(k) plan

• Continuing education allowance for licensed technicians

• Guardian voluntary benefits

• Generous pet benefits!

• No weekend or evening hours!