Veterinary Receptionist

Whispering Pines Veterinary Services is hiring a full time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to promote responsible pet ownership, excellent customer service and exceptional pet care, expect to be supported in your work and home life with:

• All the benefits you deserve-medical, dental, vision, retirement-plus an employee pet discount because we know your pets are family, too.
• Paid time off. Take the time you need to recharge.

Salary: $13.00 - $14.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday 8 am- 7 pm, Tuesday- Friday 8 am- 5 pm, and every other Saturday 8 am- 12 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Whispering Pines Veterinary Services

Whispering Pines Veterinary Services is a full-service small animal veterinary hospital providing medical, surgical, and dental care at our Greenville, Grove City, and Hermitage locations. We love our pets and care for them with the utmost professionalism and empathy. We are committed to providing the best care for our pets and their owners. We welcome you to join our ever-growing family.