Veterinary Receptionist

Pound Ridge Veterinary Center is hiring a part-time veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide the highest standard of veterinary care in a compassionate manner, to develop an open, honest alliance with our clients, and to celebrate the human-animal bond, expect to be supported in your work and home life with:

• Employee Pet Discounts! Because we know your pets are family, too.

• 401(k) plan

• Guardian voluntary benefits

Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part-time role with 29 hours per week. Tuesday 7:45 am-5 pm, Wednesday 7:45 am-5 pm, Friday 7:45 am-5 pm, Rotating Saturdays 7:45 am-12 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant is preferred

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

About Pound Ridge Veterinary Center

Pound Ridge Veterinary Center has been a proud part of the Pound Ridge community since 1974, originally founded by Dr. Emil Dolensek and later joined by Dr. Ed Fleischli. Today, the practice is led by Dr. Hillary Schilke, a South Salem native with strong local ties. An accredited member of the American Animal Hospital Association (AAHA) since 1979, we are committed to providing the highest level of care, serving our clients and pets with excellence. Voted "Best Veterinary Center of Westchester 2022" by Westchester Magazine.