Veterinary Receptionist

Join our brand-new hospital Caring Hands of Suffolk as we seek an independent and compassionate Veterinary Receptionist to join our dedicated team!

We are thrilled to announce the upcoming opening of our newest location in Suffolk, Virginia, scheduled for August 2024. As a trusted name in veterinary services, Caring Hands is committed to providing top-notch care for beloved pets, ensuring their health and well-being are always prioritized. Join us as we embark on this exciting journey to expand our reach and continue serving the community with dedication and passion.

Why Caring Hands Animal Hospital of Suffolk, VA?

Caring Hands Animal Hospital currently has 8 locations across northern Virginia and Maryland and is excited to bring our exceptional patient and client experience to Virginia Beach. We are searching for individuals who share our core values and passion for veterinary medicine, and possess the tenacity it takes to build a new hospital. Do you have what it takes?

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Responsibilities:

• Customer Service: Possess exceptional interpersonal communication skills (both verbal and written); Convert phone shoppers into clients through relationship building and bonding; Client needs assessment and evaluation of client satisfaction; Ability to effectively relate to pet owners, visitors and other healthcare team members; Considerable

tact and diplomacy is required. Must accurately relay owner's account of the medical concern(s) of the pets involved to healthcare team members.

• Clerical: Perform a variety of clerical duties including filing, receiving/sorting/distributing mail, cleaning, organizing reception area, etc. Knowledge of computers and relevant software applications including Microsoft Office and Avimark; Manage patient files and records; Receive and route phone calls; Schedule appointments; Check clients in & out using Avimark veterinary software; Prepare mailings such as sympathy cards, client surveys, etc.; Possess strong organizational skills; Collect client fees, make change, process credit card transactions and assist in accounting of cash drawer, run end of day transactions.

• Medical: Provide knowledgeable non-diagnostic advice concerning the care and treatment of animals; Determine nature of injury/illness and comfort distressed pet owners; Follow established hospital policies and procedures in scheduling clients for immediate treatment of pets; Determine whether immunizations and tests are current and recommend update of necessary immunizations and tests to clients when applicable; Retrieve patient records from other veterinary hospitals; Fill/refill prescriptions; Present clients with medications and instructions when necessary; Educate clients on over-the-counter products and heartworm and external parasite preventatives; Collect lab specimen

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary: $16-$25/hr based on experience and skill set.

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents

• Paid time off for full-time employees

• 401(k) plan

• Continuing education allowance for licensed technicians

• Guardian voluntary benefits