Veterinary Receptionist

Elk Grove Veterinary Specialty & Emergency is looking for an experienced Veterinary Receptionist to join our amazing team!

Overnight shift available

At Elk Grove, we pride ourselves on offering a comfortable, friendly, and respectful work environment. We operate in parallel with our core values and hold each other accountable. We celebrate birthdays, milestones, and major life accomplishments!

Our ideal Veterinary Receptionist candidate will:

• have previous veterinary/animal or medical experience
• have previous customer service experience

Job duties include:

• Provide top-notch customer service
• Be attentive to client and pet needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated, or disgruntled clients
• Answer and triage phone calls from clients
• Schedule appointments and schedule procedures
• Check-in clients
• Monitor client flow from check-in to discharge
• Monitor schedule and flow
• Manage record requests between other hospitals and specialty practices
• Fill prescriptions
• Assist in cleaning the hospital including but not limited to: keeping the reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen, and kennels if needed
• Process payment transactions and insurance
• Maintain proper documentation in the electronic medical record
• Relay appropriate information to/from clients to doctors and/or management
• Computer skills: Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use the practice management software program.

We offer competitive benefits not only for you but for your pets! Full-time employees are eligible for medical/vision/dental, 401(k), paid parental leave, PTO, and much more!