Veterinary Receptionist

Job Description

We are looking for a compassionate and organized Veterinary Receptionist who will join our pet care team. You will work at the front desk greeting, welcoming, and checking in the customers with their pets. Your other duties and tasks include answering the phone and emails, scheduling appointments and consultations, processing payments, and maintaining and updating patients' records. You will also monitor the availability of items for sale, and answer customers' questions and concerns.

Our preferable Veterinary Receptionist should have amazing customer service and communication skills. While communicating with customers, answering their questions, and assisting them with their medication and supply purchase, you need to show that you can be trusted and maintain a professional and engaging relationship. An exceptional Veterinary Receptionist should also be understanding, well-organized, and a team player.

Veterinary Receptionist Duties & Responsibilities:

• Greet and welcome customers and their pets into the vet clinic or hospital

• Check in the customers

• Inform the veterinarian assistants about the arrival of patients

• Maintain, update, and file patients' charts and records

• Answer phone calls and emails

• Schedule appointments, consultations, and surgical procedures

• Receive and process payments

• Issue/email invoices for services

• Explain medications prescribed and use if needed

• Monitor the availability of items and supplies for sale

• Answer the customers' questions and concerns

• Assist with purchase of pet food, supplements, and medical supplies

• Ensure that customers and their pets are seated comfortably in the waiting room

• Maintain the waiting room and front desk area clean and organized

Veterinary Receptionist Requirements:

• High school diploma/GED preferred

• Veterinary technician certification preferred

• Strong knowledge of veterinary procedures, medication, and terminology

• Desirable previous experience as a Veterinary Receptionist or similar role

• Compassion and understanding

• Exceptional customer service and communication skills Required

• Organizational skills

• The base hourly range for this position is $16.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.