Veterinary Hospital Manager

Job Description

Adobe Animal Hospital is searching for an Experienced Hospital Manager to Help Lead Our Team!

Are you looking for an environment to expand your leadership and management skills while working with a supportive team of Managers, RVT's, Veterinary Assistants, and Doctors? Adobe is unlike any other hospital for many reasons, and one of them is our Open Hospital policy. Our Open Hospital allows our clients to stay with their pet throughout their visit. This policy also creates a unique learning experience that will not only allow you to gain knowledge and experience with your technician skills but also in client interaction and education.

Our hospital is very fast-paced! We see a mix of scheduled appointments like wellness, emergency, ICU, and general practice visits as well a variety of surgeries. This position is perfect for someone who is looking to gain experience in all aspects of veterinary medicine. The Hospital Manager (HM)'s key role is to help oversee the organization's daily administrative functions. These include planning, coordinating, and directing activities such as staffing and strategic planning. The HM will provide operational support across all shifts ensuring that the hospital always has a leader on sight for team and client support. The HM will help coordinate and guide the team through daily tasks and responsibilities and support hospital leadership in maximizing the hospital's productivity and profitability. The HM will work with the Hospital Director, DVMs, Managers, and Team Leads to help ensure effective communication with the hospital staff.

Essential Responsibilities and Tasks:

The balance of time spent on leadership duties and role responsibilities will vary dependent on the hospital situation. The responsibilities listed below are a guide to help build the position in the hospital.

Leadership Responsibilities:

• Lead in recruiting, interviewing, hiring, onboarding, and developing an efficient, productive team that provides the highest quality care and service to pets and clients.

• Partner with Hospital Leadership in the training and day-to-day supervision of associates to ensure quality medical care, client's excellence, associate engagement and team productivity.

• Oversee lay staff scheduling and manage staffing costs to budget.

• Provide effective communication between associates, clients and hospital leadership. Fosters an environment of collaboration, feedback and development

• Ensure all associates adhere to hospital policies and all state/OSHA laws

• Ensure job descriptions are up to date and compliant with all local, state and federal regulations

• Develop and maintain training programs, CE requirements and performance management

• Investigate employee issues and conflicts and bring them to resolution

• Ensure the organization's compliance with local, state and federal regulations

• Have 1:1 time with associates, collaborating with Hospital Leadership team on associate concerns and coaching conversations

• Support Hospital Leadership in day-to-day operational tasks. This includes understanding the needs of the hospital, revenue growth opportunities and financial metrics

• Holds regular 1 on 1 check ins with team members to listen, learn, and provides feedback, including performance evaluations and coaching

• Conduct regular assessments and identify knowledge/skill gaps

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance

• Resolves client issues and escalations and oversees client follow-up communication as needed

Financial Responsibilities

• Ensures payroll is accurately completed and submitted for all hospital staff

• Oversight to Accounts Payable, Accounts Receivable and Inventory Management

• Performs other duties essential to the performance of the hospital as assigned

Skills:

• Exceptional time management skills and ability to flex appropriately as the business dictates

• Independent problem solving and resolution management skills

• Excellent verbal and written communication skills.

• Effective interpersonal skills and proven ability to create a culture of diversity, inclusivity, collaboration and teamwork

• Comfortable with and able to navigate ambiguity

• Experience with analyzing reporting and data to guide strategic employment planning

• Demonstrates and reinforces the highest level of client service

• Multi-functional operations including budget and labor management

• Basic computer skills i.e., Microsoft Office suite (Previous practice management software knowledge preferred)

• Previous knowledge of HR policies and protocol development

• Staff leadership and management including coaching, developing, and motivating staff

• Delegate responsibility and achieve results through hospital team members

• Responsible for cultivating a supportive and collaborative team environment

• Model and foster an environment that engages associates, where associates do their best and want to be a part of the team

Qualifications:

• Full time position. Must be flexible for weekend and holiday support as needed

• Starting salary will be based on experience with bonus', PTO (Paid Time Off), health benefits, and vet service benefits.

• Bachelor's degree in business or related degree is preferred.

• 3-5 years of experience in a managerial role, including customer service experience.

• Experience in a hospital setting in positions of increased responsibility is a plus.

Cover letters are encouraged but not required. If you are considering including a cover letter, we would love to get to know who you are and what you are looking for. Why are you interested in working for Adobe Animal Hospital as a Veterinary Technician, what skills and abilities make you an ideal applicant for this position and what do you hope to contribute to our medical department and Adobe Animal Hospital as a whole?

• Base Wage: $110,00 - $120,000

• Shifts: Day

• Position Location: Los Altos Hospital home base; travel to Los Gatos Clinic when needed

Benefits

• Health benefits, dental, vision & more!

• Paid sick, vacation & holiday time

• 401k benefits

• Discounted Veterinary services

• Employee Assistance Program

• Continuing education for professional development

It is the policy of Adobe Animal Hospitals to afford equal opportunities for all qualified persons, regardless of their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law (sometimes referred to, collectively, as "protected characteristics").

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.