Veterinary Customer Services Representative (Overnight)

Position Details

Position Information

Requisition Number S3735P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title Veterinary Customer Services Representative (Overnight) Job Class Code AA79 (A-B) Appointment Status Full-time Part-time FTE Limited Term No Limited Term Length Job Summary

Are you a top-notch customer service professional? A night owl with a passion for helping veterinary patients and clients? We have got the job for you! Come join our incredible team at AUCVM as we seek a Customer Services Representative (Overnight) to perform clerical duties related to veterinary care. You'll work the overnight shift to provide support to an emergency veterinary team, patients & clients all while earning a premium shift differential for your time! By compiling a thorough medical record, you will play a critical role in the medical process and ensure the team has the information they need to make a difference for each patient.

This is an exclusively overnight position within a veterinary teaching hospital during emergency hours. The schedule rotates with variable shift lengths and work week durations and includes weekend and holiday shifts. Work hours are typically between 4:00 pm

• 7:00 am with some variation. Shift differential is provided.

The Veterinary Customer Services Representative is responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, directs incoming phone calls, and provides support to the veterinary team. The position also processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.

Learn more about VET MED and take a campus tour here: https://www.auburnvetmed.com/

Why should YOU work for VET MED?

• Excellent full-time benefits that start on Day 1!

• Medical, dental, and vision insurance options for you and your family.

• Generous relocation allowance to make your move easier.

• Competitive state retirement program offering vesting after 10 years of service.

• How about these numbers? 4 weeks of vacation, 96 hours of sick leave, 6 weeks of paid parental leave for the birth or adoption of a child, and 9 official paid holidays.

• Overnight shift differentials = more $$$ in your pocket.

• Veterinary care and food discounts for your pets.

• Uniform and continuing education allowances.

• Rabies pre-exposure vaccination and titer costs covered by Auburn (for most positions)

• Tuition assistance for you and your dependents after a year of service.

• Opportunities for advancement.

Auburn University is more than just an institution; it's a vibrant community where real people come together to make a difference. Our commitment to students, employees, communities, and our world runs deep, and it's reflected in every corner of our campus and beyond.

• Life-Changing Impact: At Auburn, our work changes lives. Whether it's groundbreaking research, innovative teaching, administrative operations or community outreach, every effort contributes to positive change. We're not just clocking in; we're making a lasting difference in the lives of others.

• How We Support You: Auburn cares for its greatest assets-its employees. Generous benefits, educational opportunities, and a supportive work environment make it a place where you can thrive. From health insurance to retirement plans, we've got you covered. Learn more about how we support employees by visiting aub.ie/working-at-auburn

• Come and Stay: The median length of employment for an Auburn employee is 10 years. That's because Auburn invests in its people. We're not a revolving door; we're a family. The Auburn Family. We grow together, learn together, and build lasting relationships.

• Sweet Home Alabama: The Auburn/Opelika area exudes small-town charm and warmth. With cozy traditions, excellent schools, and vibrant downtowns, it's a place where you'll feel at home. Plus, we're centrally located in the Southeast with easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

• Diverse and Inclusive Campus Community: Our community thrives on diversity. We celebrate different perspectives, backgrounds, and experiences. When you work at Auburn, you're part of a rich tapestry of individuals who bring their authentic selves and unique perspectives to the table. Visit www.auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.

Essential Functions

• Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.

• Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.

• Communicates frequently with the clinical team regarding patient/client needs and expectations.

• Appropriately directs clients to areas within the clinic for animal care and continues to ensure client's visit is successful.

• Receives and screens telephone calls; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response.

• Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.

• Discharges clients in a timely and appropriate manner. Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions.

• May assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.

• Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

• May assist in cleaning and disinfecting common lobby spaces

Minimum Qualifications

Minimum Qualifications

Depending on the combination of education and experience, the selected finalist will be hired as a Veterinary Customer Services Rep and assigned level I or II.

Level I: Requires a High school diploma or equivalent.

Level II: Requires a High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems. Experience must include at least 2 years at the preceding level or equivalent within Auburn University.

Substitutions allowed for Experience:

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities Minimum Technology Skills Minimum License and Certifications

Desired Qualifications

Desired Qualifications

• Experience in a veterinary referral practice, medical office, or hospital setting working with medical records and hospital information systems preferred.

• Excellent written and interpersonal communication skills, including public speaking skills and customer service skills

• Excellent stress management and critical thinking skills

Posting Detail Information

Salary Range $31,200 - $40,000 Job Category Office/Administrative Support Working Hours if Non-Traditional The schedule rotates with variable shift lengths and work week durations and includes weekend and holiday shifts. Work hours are typically between 4:00 pm

• 7:00 am with some variation. Shift differential is provided. City position is located in: Auburn State position is located: Alabama List any hazardous conditions or physical demands required by this position Posting Date 06/27/2024 Closing Date EEO Statement

Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants Quick Link for Internal Postings https://www.auemployment.com/postings/46379

Documents Needed to Apply

Required Documents

• Resume

Optional Documents

• Cover Letter

• Other Documentation

• Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Please select how you first became aware of this opportunity. Your response helps us determine how we can more effectively reach our candidates.

• LinkedIn

• AcademicKeys

• The Chronicle of Higher Education

• DiversityJobs

• HigherEdJobs

• HERC (Higher Education Recruitment Consortium)

• Indeed

• RecruitMilitary

• The Tuskegee News

• Professional organization or journal

• Veterans Assistance Services

• Disability Assistance Services

• State Employment Service

• Social Media

• AU Job Bulletin

• Notified by an Auburn employee

• College or university Career Services

• I went to the AU Employment Website directly (www.auemployment.com)

• Other

• Please select the answer that best describes your current employment relationship with Auburn University:

• Current full-time Auburn or AUM employee within probationary period

• Current full-time Auburn or AUM employee outside of probationary period

• Current part-time Auburn or AUM employee

• Not an Auburn or AUM employee

• Do you have a high school diploma or equivalent?

• Yes

• No