Veterinary Customer Service Representative

Amor Animal Hospital is seeking a dedicated, enthusiastic Part-Time Vet Customer Service Representative to join our team!

In our clinic located in Aventura, FL we go beyond standard care, your pets' emotional well-being and your peace of mind matter to us. We believe that building strong relationships based in trust with our patient's families is essential to providing the best possible care for their pets.

Why Amor Animal Hospital in Aventura, FL?

Our modern clinic features dedicated waiting areas and exam rooms designed exclusively for cats, ensuring a calm setting for your kitties. We've tailored areas for dogs too, catering to various needs - from rooms exclusively for healthy puppy visits to rooms for unwell pets and even a very spacious room for larger dogs! Unlike the human health world, accreditation of animal hospitals is voluntary, we are proud that our facility and medical protocols exceed the highest standards and accreditation! We truly designed our clinic prioritizing your pet's health and comfort because your pets' emotional well-being and your peace of mind matter to us. We're delighted to offer you a tour of our beautiful clinic! Join us for a unique veterinary experience tailored just for you and your pets!

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Our team wants you to know...

Staff education is very important to us; we always encourage our team to engage in continuing education opportunities to learn and grow their skills. This makes us better doctors, techs, and staff and improves our abilities to provide the best care to our patients.

Who are we looking for?

Applicants must have a strong work ethic, preserve a positive personality, capable of communicating effectively, be able to multi-task efficiently in a fast-paced environment, have the ability to work in harmony with a team, possess a well-rounded technical skill set, and have a passion for delivering exceptional care to patients as well as clients.

Responsibilities:

• Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.

• Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.

• Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.

• Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.

• Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary of $16.00- $18.00 per hour dependent on skills and experience.

• Guardian voluntary benefits