Veterinary Customer Service Representative

Thrive Pet Healthcare at Mallard Creek is looking for an enthusiastic, hardworking and customer focused Client Service Representative to join our team!

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

The ideal candidate:

• Has experience in veterinary client service

• Enjoys connecting with people and has exemplary customer service skills

• Believes that attention to detail matters

• Wants to learn and accepts feedback openly

• Has excellent communication skills, both oral and written

• Possesses a sense of calm, even in the chaos

• Demonstrates dependability and ethical decision making

• Is not afraid of challenges and has determination to work through obstacles

• Can work well within a team of diverse individuals, showing compassion and empathy

• Is flexible with their availability and able to work a variety of shifts, including weekends and holidays

The Client Service Representative is a part of our Client Service Team. We value collaboration, a supportive environment, dedication and we strive for excellence in all that we do. We enjoy working together and want to help each other be the best we can be! This is a full-time position. Schedule flexibility is required.

Primary Job Responsibilities:

• Responsible for ensuring excellent customer service is provided to our clients.

• Answer and prioritize incoming phone calls

• Monitor client flow from check-in through discharge

• Provide excellent customer service to our referring veterinarians and their staff by assisting with their needs and those of their clients.

• Records management

• Audit client and patient electronic records for completeness and accuracy of information.

• Process payment transactions

• Assist with client education

• Relay accurate and complete information from clients to veterinarians and other team members

• Work closely with team members to build comradery, cooperation and respect

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

• Generously subsidized backup and ongoing care support for children, adults, and pets

• Mental health benefits including coaching and therapy sessions

• 401k with employer contribution and no waiting period

• Continuing education and development support through our library of free CE courses and paid time off for CE

… and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

If you are a high-energy client service professional with a contagious passion for providing exceptional veterinary care to your patients and amazing customer service to the pet parents - and want to be a part of a team of client service representatives who do the same - we want you on our team!

Apply today! We look forward to hearing from you!