Veterinary Client Service Representative

Ever thought of getting into the veterinary field? VCA Advanced Veterinary Care Center is looking to expand our Client Service Team!

Who We Are:

VCA Advanced Veterinary Care Center, located in Fishers, IN, is open 24/7, 365 days a year, and provides a wide range of specialty, critical care and emergency services. Our services and medical equipment mirror what one would find at a human medical center. We offer a team approach to veterinary medicine where specialists work together to provide the most advanced care possible for every patient utilizing the newest diagnostic equipment and therapeutic techniques.

Snapshot of our Client Service Team:

• Providing an excellent customer experience to every client that enters our facility. Includes greeting visitors, answering telephones, and assisting clients throughout their visit

• Scheduling and confirming appointments

• Presenting and explaining fees, including processing payments and assisting with credit applications

• Answering questions regarding products and services, including educating clients on non-medical pet care

• Managing medical records, charts, reports and correspondence

• Assist with keeping facility clean and organized at all times

Schedule: We are accepting both full- time and part-time candidates for our evening, 2nd shift, or overnight, 3rd shift, team.

We do offer a shift differential of $3/hour to all hours worked between 10p and 6 am.

Qualifications:

We are looking for candidates who understand that being the first contact for our clients is vital to their overall experience with us. Veterinary experience is not required.

• Must be able to work on-site at located in Fishers, IN. This is not a remote position.

• At least one year of proven past experience providing excellent customer service througt either employment or volunteer work

• Excellent listening and communication skills

• Compassion for pets and people-as well as awareness and understanding of others' reactions

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits of joining the VCA Team!

• Access to the people and financial resources of a large veterinary community

• Leadership opportunities and Career Development Programs

• Opportunities to give back through strong Shelter partnerships and VCA Charities

• Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)

• Referral bonuses and Competitive wages

• Medical, dental & vision insurance

• Life, long and short-term disability insurance included

• Paid parental leave

• Paid vacation and sick time

• 401(k) with corporate match

• Pet care discounts

• Plus so much more!

Location: 7712 Crosspoint Commons, Fishers, IN 46038

If you are a friendly and compassionate individual looking to expand your experience in the customer service or veterinary industry, then we would love to hear from you. We look forward to reviewing your application!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.