Thrive Pet Healthcare La Mesa , CA 91942
Posted 2 months ago
Pet Emergency & Specialty Center East is seeking a customer service representative to join our team!
Veterinary field experience is required for this role.
In this role, you are an ambassador to our clients and your main focus is to ensure that our client's needs are met in a timely manner while demonstrating a sincere compassion for our clients and patients. You are the liaison between the client and the medical staff and are responsible for maintaining a smooth and efficient workflow between the front office and the technical staff. You will be performing public relations and clerical responsibilities and must be detail-oriented and work well under pressure.
Hourly Wage: $18-$21/hr depending on experience and skillset
PESC East has the following shift differentials:
7pm-12am- $1.50 hr
12am-7am- $4.00 hr
Sat & Sun days 7am-7pm- $1.00 hr
Schedule: 10 hour shifts
Shifts: 2 Overnight schedules available: Sunday-Wednesday 8:30pm-7am and Wednesday-Saturday 8:30pm-7am, and 1 swing schedule available (shift times and days will vary)
Essential Job Functions:
Greet clients and their pets with prompt professionalism and courtesy
Enter/Update client information in Practice Management system
Admit incoming patients
Present treatment plans & invoice for services
Discharge outgoing patients
Schedule and confirm appointments
Accurately take client payments
Maintain confidential medical records
Maintain all aspects of work place organization and cleanliness
Answer incoming phone calls
Scan and file medical records
Fax/ E-mail information to client and primary veterinarian medical staff
Facilitate obtaining medical records from primary veterinarians
Provide options to clients and obtains signatures on corresponding legal forms
Other duties as assigned by Supervisors and Management team
Why work at Pet Emergency & Specialty Center East County?
We are a busy emergency/specialty hospital that takes pride in providing the best customer service and veterinary medicine in the county! We promote an emotionally intelligent work environment and strive to maintain a positive work-life balance.
We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package including medical, vision, dental and life insurance, paid time off, and continuing education, generous pet care discounts, 401K, and much, much, more!
Apply today! We look forward to hearing from you!
Thrive Pet Healthcare