Heska is dedicated to quality pet care. Through innovation, invention, and strategic partnerships with worldwide leaders in diagnostics and treatments. Heska provides the benefits of latest generation technologies to pet healthcare providers. Heska's range of complete blood diagnostic solutions include Chemistry, Hematology, Blood Gas & Electrolytes, Immunodiagnostics, Heartworm, and other blood testing. Treatments and testing include Immunotherapy and complete Allergy solutions.
JOB SUMMARY: Provides case consultations with veterinarians and their staff as it relates to Heska products and services. Provides medical services in support of the health care of animals. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected while performing a variety of tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Medical and Technical Support and Case Consultation:
Extensive knowledge and understanding of Heska's products and services.
Medical consultations on cases that may encompass, for example, areas of infectious diseases, atopy/dermatology, internal medicine, and clinical pathology.
Interpretation of diagnostic laboratory results.
Review of atopy/dermatology patient history and diagnostic laboratory results to assist with immunotherapy treatment recommendations.
Responsible for inbound and outbound calls regarding patient-specific immunotherapy. This will include discussing results/allergen recommendations, accurately adjusting ingredients when requested by the clinic, and discussing standard protocols and pricing for injectable and oral immunotherapy.
Discussion of in-clinic point of care diagnostic tests in the context of individual case management (protocols, specificity/sensitivity, further work-up, etc.).
Troubleshooting of technical issues and resolution of customer complaints with veterinarians and their staff as it relates to Heska products and services.
Diligent, accurate record keeping within a customer relationship management database system.
Promoting general health care and disease prevention.
Knowledge of zoonotic diseases and emerging diseases.
Knowledge of USDA/FDA regulations.
Works well independently within a team environment and is open to input from colleagues.
Collaborate with Marketing to create educational tools for customers to promote their understanding of how to integrate allergy into their practice.Review and Approval of VDL Results: 5% of position responsibility
Review and approve Heska's Veterinary Diagnostic Laboratory clinical results prior to transmission to submitting veterinarian.
Other duties as assigned:Requirements
EDUCATION AND/OR EXPERIENCE:
Doctorate degree in veterinary medicine, licensed to practice in Colorado. Minimum 3 years of clinical practice experience required.
Must possess analytical, problem solving, and excellent communication skills, especially good listening skills.
Team player with a strong customer focus.
Experience and/or special interest in allergy and infectious disease is desirable.
Must be prepared to move to a corporate environment where daily interaction is done over the phone while sitting in front of a computer.
Excellent computer skills including experience with MS Word, Excel, PowerPoint. Familiarity with Customer Relationship Management or similar database software programs is desired.
Strong organizational and planning skills, with great attention to detail.
Ability to multi-task.
3-5 years of industry experience in a similar role is desired.
KNOWLEDGE, SKILLS AND ABILITIES:
Proven ability to think quickly to provide reasonable medical input/recommendations during phone consults.
Ability to display empathy while maintaining professionalism.
Consistently displays a calm demeanor when dealing with multiple consults, phone/email/fax requests as well as customer complaints. Willing to work cohesively and share in the workload with both fellow veterinarians and veterinary technicians.
Ability to define problems, collect data, establish facts, and draw valid conclusions and make recommendations based on history/presentation provided via phone/email.
Intermediate ability with Microsoft Office Suite, Internet Software, E-mail, and CRM database.
Collaborate with Product Manager to identify educational tools to facilitate patient care.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Company Paid, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short Term & Long Term Disability
Stock Option Plan
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