Veterans Services Counselor - Veterans Services

County Of Volusia Deland , FL 32723

Posted 1 month ago

Major Functions

The County of Volusia is seeking a Veterans Services Counselor for the Veterans Services Division. This position is located in Volusia County, Florida with four (4) office locations in Deland, Daytona Beach, New Smyrna Beach and Orange City, and will be responsible for counseling, advising and assisting veterans, widows, and dependents in any claim with the U.S. Department of Veterans Affairs or other Federal, State, or County agencies to secure benefits they may be entitled to under County, State or Federal laws/statutes.

Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)


  • Interviews veterans and/or their dependents to determine eligibility for benefits.

  • Verifies application information through Federal, State and Local agencies as required to process claims.

  • Makes inquiries as necessary to Veterans Administration and other agencies in order to resolve problems or establish a source of social assistance for clients.

  • Prepares appeals which are subject to review by the U.S. Court Veterans Appeals.

  • Reviews amendments and/or policy changes periodically to Title 10/38 USC, 38 CFR, and regulations, VA program guides and VA rating schedules.

  • May perform duties at established satellite locations.

  • Counsels and files applications for service-connected disability and widow's benefits; education, (veterans and eligible dependents); medical treatment; aid and attendance, domiciliary care, specially adapted housing, clothing allowance, automobile and adaptive equipment, death benefits; home, mobile home, and condominium loans, veteran's preference in employment, Florida D.V. tag, and life insurance.

  • Prepares and processes various veteran claims, reports, and records in a timely manner as required.

  • Interacts with various individuals and groups on matters related to veterans benefits.

  • Prepares claim forms and legal briefs. Assists veterans in research, development and prosecution for correction of military records and discharge review applications.

  • Contacts doctors and other individuals relative to furnishing official affidavits and evidence for individual claimants.

  • Counsels and advises veterans and their dependents by telephone, in the office, at hospitals, nursing homes, veterans' homes as required.

  • Works with representatives of a variety of governmental agencies on matters related to veteran benefits.

  • Works with Veterans Outreach Centers.

  • Required to participate in and attend related conferences and conventions.

  • Maintains files on all veterans claims.

  • Must adhere to Federal, State, County and Local ordinances.

  • Performs other duties as assigned.

  • Attends work on a regular and consistent basis.

  • Responds to emergency situations.

Minimum Requirements

Graduation from an accredited two (2) year college or university, plus two (2) years military experience.

Must be a veteran who served as a member of the Armed Forces of the United States during a period of war, as defined in Title 38, U.S.C.; who served at least 18 months' active duty in the Armed Forces; and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran.

Any honorably discharged wartime veteran who was so discharged for service-connected or aggravated medical reasons before serving 18 months of active duty; who completed a tour of duty other than active duty for training, regardless of the length of the tour; or who satisfied his or her military obligation in a manner other than active duty for training or reserve duty shall be eligible for employment as a county or city veteran service officer.

Must possess and maintain a valid Florida driver's license.

"A comparable amount of education, training, or experiencemay be substituted for the minimum requirements to include four (4) years of military experience.

Please Note: Proof of DD-214 (Member 4) must be attached with the application.

Knowledge, Skills & Abilities

  • Knowledge of the laws, rules, and regulations governing veterans benefits under Federal and State Statutes.

  • Ability to exercise good judgment in counseling and in assisting in the solution of veterans' problems.

  • Ability to enlist and retain the respect, confidence and cooperation of veterans and veteran agencies.

  • Ability to interpret and enforce various Federal and State Statutes dealing with veteran affairs.

  • Ability to fill out governmental forms precisely and completely.

  • Ability to maintain files.

  • Ability to establish and maintain effective working relationships with employees, veterans, their dependents, civic groups, all community service organizations and the general public.

  • Ability to express oneself clearly and concisely, orally and in writing.

  • Ability to use personal computer including word processing and spreadsheet applications.

  • Ability to work under stressful situations.

  • Ability to interact effectively with others.

  • Must be able to relocate to other county locations based upon operational needs.


Physical Demands: Ability to talk, see; finger dexterity.

Mental Demands: Ability to read and comprehend legal statutes and ordinances, reports, and summaries. Ability to write compound, complex reports detailing information and data; memos, letters. Ability to speak clearly and concisely on complex legal issues as they relate to benefits. Ability to perform basic mathematical functions (addition, subtraction, multiplication, division.) Ability to apply statutes, ordinances, laws to real cases.

Environmental Demands: Inside work

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.

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Veterans Services Counselor - Veterans Services

County Of Volusia