Veterans Services Claims Officer

Harris County Houston , TX 77020

Posted 4 weeks ago

Position Description

The Veterans Services Claims Office is charged with providing assistance to Veterans and their dependents, to obtain the appropriate benefits due to them, before the Department of Veteran Affairs. Assistance is offered and provided throughout the process of the claim, to include the appeal process. Additionally, the incumbent will be responsible for conducting community outreach to ensure that Harris County Veterans are educated on their Veterans Administration (VA) Benefits.

Essential Duties and Responsibilities:

  • Informs veterans of the rights and benefits to which they are entitled and answering questions related to them.

  • Completes and files applications for claimants, to include those who are homebound, by conducting in-home visits.

  • Handles all appeals on behalf of veterans with Department of Veterans Affairs.

  • Attends weekly management meetings.

  • Attends monthly meetings at the Veterans Affairs Medical Center.

  • Attends quarterly County Service Officer meetings for the Houston region.

  • Attends bi-annual training of the Texas Veterans Commission for County Service Officers.

  • Performs other job-related duties as assigned.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

  • Bachelor's Degree in Human Services, Social Work, Communications, or a related field; and

  • Three (3) years of professional experience in an office environment related to Veteran issues, benefits, and care

  • Certified by the Texas Veterans Commission

  • Currently approved by the Department of Veteran Affairs to file claims on behalf of Veterans

Additional Requirements:

  • Must have knowledge of Veteran claims process, appeals, medical benefits, burial, education as well as other federal, state and local benefits

  • Outgoing personality and positive "can do" attitude, with the ability to effectively communicate both verbally and written

  • Ability to use a personal computer, Microsoft Office (Word, Excel, PowerPoint, etc.), and the internet

  • Valid driver's license, Texas by Hire Date

Work Environment:

  • Office setting with occasional required travel to training events or meetings

  • Some routine travel within Harris County

NOTE: To qualify for this position, required education, experience, knowledge and skills must be clearly documented on your application's employment history. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences

  • Master's Degree preferred.

General Information

HOURS:

  • 40 Hours per Week / Monday - Friday

LOCATION:

  • 9418 Jensen Drive-Houston, TX 77093

SALARY:

  • Commensurate with experience

  • Based on 26 pay periods

Due to a high volume of applications positions may close prior to the advertised closing date.

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Veterans Services Claims Officer

Harris County