Veterans Service Representative (Rating)

Department Of Veterans Affairs Pittsburgh , PA 15201

Posted 2 months ago

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This position is located in the Department of Veteran Affairs,Veterans Service Center. The Rating Veterans Service Representative (RVSR) works as a member of one of the processing teams (e.g., IPC, Pre-Determination, Rating, Appeals, etc.) established in the Veterans Service Center (VSC) or Special Mission.

Learn more about this agency


Primary duties include but are not limited to the following:

  • Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization.

  • Determines service-connection, percentage of disability, permanent and total disability, and entitlement to compensation, pension, burial, dependency indemnity compensation, special monthly compensation and vocational training, medical and dental treatment, automobiles, or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.

  • Assures proper application of the Rating Schedule and other applicable instructions, and he or she is fully accountable for proper analysis, appropriate development, and final rating determinations.

  • May directly communicate and interact with Veterans and their representatives/advocates to facilitate timely, proper decisions. As dictated by the circumstances of each case, the RVSR may conduct interviews or hearings in person or by telephone with Veterans, eligible individuals, representatives, and advocates to obtain or clarify information.

  • Communicates with VSRs and other employees in the regional office, employees of VA medical centers, and other regional offices.

  • Actively participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.

  • Performs other related duties as assigned.

Work Schedule: Full time, Monday through Friday

TELEWORK ELIGIBLE: Yes, per Agency guidelines. This IS NOT a virtual position.

Position Description Title/PD#: Veterans Service Representative (Rating)/ 603188

Physical Requirements:The work normally involves mental rather than physical exertion.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0996 Veterans Claims Examining

  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job.

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to background/security investigation

  • Selected applicants will be required to complete an online onboarding process

  • Bargaining Unit Position: YES

  • If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.

  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.


Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-11 grade level: One year of specialized experience (equivalent to the GS-10 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

  1. Analyzing evidence (medical, benefit and/or legal documents);and

  2. Developing case file records and reports to support claim decisions.

Successfully completed aPh.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.); or a combination of the required experience and education for this grade level.


Applicants may substitute education for the experience required for the GS-11 level.


Applicants may also combine education and experience to qualify at the GS-11 level.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

You will be rated on the following Competencies for this position:

  • Decision Making

  • Oral Communication

  • Problem Solving

  • Reasoning

  • Written Communication

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://


If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.

Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit:

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Veterans Service Representative (Rating)

Department Of Veterans Affairs