At the GS-07 level, the incumbent performs in a trainee capacity, work assignments will be under close technical supervision and review. The full performance GS-10 Veterans Service Representative (VSR) explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates disability claims, and inputs data necessary to generate the disability award and notification letter to the veteran describing the decision and the reason for it.
Learn more about this agency
VSR duties include but are not limited to:
Serves as a primary contact for veterans, their beneficiaries, and their representatives and is the decision-maker for compensation or pension claims. Explains the full range of VA benefits and all related programs.
Makes determinations as to eligibility for the type of benefit sought and analyzes, develops, and requests required evidence for certain claims requiring a rating decision.
Decides the necessity for and type of examination, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
Develops comprehensive requests for these examination/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
Prepares correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence.
Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys.
Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that effect their claims.
Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flexitour is not available during training.
Work schedule: 8:00 am to 4:30 pm
Telework: Not Available
Virtual: This is not a Virtual position
Position Description Title/PD#: Veterans Service Representative/ 37300A
Relocation/Recruitment Incentives: Is not authorized
This is an bargaining unit position.
Occasional travel - Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flexitour is not available during training.
Job family (Series)
0996 Veterans Claims Examining
HelpRequirements Conditions of Employment
This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (e.g. folders, claims files, etc.)
This position has a position-sensitivity level of Public Trust-Low Risk. Selections made under this announcement are conditioned upon favorable adjudication of a National Agency Check with written Inquiries (NACI) per VA Handbook 0710.
An investigation will be conducted after the effective date of the selection. An individual currently holding the appropriate clearance does not require additional investigation. An individual receiving unfavorable adjudication is ineligible to remain in this position.
Selective Service Registration is required for males born after 12/31/1959.
You may be required to serve a probationary period.
You must be a U.S. citizen to apply for this job.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.GS-07: 52 weeks at the GS-05 level.
NOTE: To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade.
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization.
Demonstrated experience interpreting, regulations and applying laws required to explain, evaluate and recommend determinations of eligibility to claimant request for services and benefits. Examples of Specialized experience include, but are not limited to:
The ability to request relevant medical or administrative evidence to make eligibility determinations.
Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development.
Experience in explaining program benefit entitlements and requirements
Education: GS-07: Successful completion of one (1) full year (18 credit hours) of graduate level education in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work.
GS-07: Completion of a full four-year (120 credit hours) course of study leading to a bachelor's degree from an accredited college or university, and meet one of the following conditions under Superior Academic Achievement.
Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the "Who May Be Considered" section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.
1.Class standing--Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
2.Grade-point average (G.P.A.)--Applicants must have a grade-point average of:
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or
b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
3.Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies.
Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned.
When substituting you can use graduate level education you have earned beyond a Bachelor's Degree. Then identify the percentage of required experience you possess. Add the two percentages.
The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.
Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html.
All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Department Of Veterans Affairs