Veterans Service Officer II

State Of Nebraska Lincoln , NE 68501

Posted 2 months ago


If you are a Veteran with a desire to help serve your fellow Veterans and their families, come join the Nebraska Department of Veterans Affairs as a Veteran Service Officer!

Job location is USVA Regional Office, 3800 Village Drive.

Examples of Work

Successful Incumbents will be highly organized and detail orientated and have experience with all Microsoft Office software not limited to but including Microsoft Excel and spreadsheets. This position under immediate to general supervision learns to advise and represent veterans and their dependents in presenting their claims for benefits to the U.S.

Department of Veterans Affairs (V.A.); counsels and advises veterans and dependents concerning benefits. Evaluates and determines the validity of veterans' or dependents' claims for benefits. Prepares evidence in support of claims and submits forms.

Research regulations pertaining to local, state and federal benefits for veterans and apply them to individual cases. Requests and prepares for hearings and presents briefs for the dissemination of facts. Reviews decisions, prepares appeals and administrative reviews.

Participate in outreach activities and educational events. Travel is required.

A current resume and DD Form 214 should be included with your application.

Qualifications / Requirements

REQUIREMENTS: High school education plus veteran with honorable discharge and resident of Nebraska for five years prior to applying.

PREFERRED: Bachelors degree in human services, business or public administration, education, legal or medical fields.

Demonstrated and substantial experience in effective communication. Experience in dealing with drug, alcohol or related psychological problems may be helpful.

OTHER: Valid driver's license.

Knowledge, Skills and Abilities

(These may be acquired on the job and are needed to perform the work assigned.) Knowledge of: Federal and State policies and regulations concerning Veterans.

Ability to: complete progressively increasing caseload meeting agency standards for thoroughness and accuracy; obtain facts through interviewing techniques, correspondence, and research; represent clients at hearings or other forums. Excellent interpersonal skills are a must. The ability to work independently while handling a large and diverse caseload is required.

Ability to properly interpret and apply the rules pertaining to veterans' benefits. Ability to operate in an electronic environment is essential to include computer forms, scanning, accessing electronic files, recording work processes and troubleshooting error messages.

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Veterans Service Officer II

State Of Nebraska