Veterans Grant & Per Diem Case Manager

Description

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY: This position supports formerly homeless Veterans who participate in the case managed Veterans Grant & Per Diem transitional housing program. Veterans Case Manager's work closely with the Employment Access Center, VA programs, as well as other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency. The Case Manager acts to ensure the stability of individuals within the program, is familiar with/able to access resources for benefits and entitlements, alcohol and drug treatment, mental health treatment, and housing, and be effective working independently, as a member of a team, and as a part of a larger coalition.

Hours: Full Time, Sunday - Thursday

Location: Katherine Gray, 1115 SW 11th Ave, Portland, OR 97205

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.

• Knowledge of area housing resources, human service agencies, and community groups.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)

• Must not actively be on parole or probation.

• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.

• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.

• Must embrace the mission and philosophy of recovery and client centered treatment.

• Sufficient manual dexterity and physical ability to perform duties.

• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

• Must pass a pre-employment drug screen and criminal background check.

• Must adhere to agency's nondiscrimination policies.

• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Experience working with homeless individuals and/or Veterans or Military.

• Military Veteran with "General under Honorable" or "Honorable" Discharge.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide assistance to customers in working toward the program goals of income enhancement, seeking permanent housing, and developing self-sufficiency.

• Provide case management support for higher acuity clients with emergent needs.

• Provide client assessment, guidance in developing goal plans, and monitoring client progress.

• Provide ongoing individual support and encouragement to clients and conduct quarterly reviews of their progress.

• Educate customers about employment assistance options, service/non-service connected and social security benefits, and community engagement opportunities.

• Collaborate with community resource agencies to remove barriers, provide intervention and make referrals for issues facing customers in a variety of areas including, but not limited to, employment, substance abuse, health, finances, and legal/criminal issues.

• Identify community and individual issues which could result in a change in a customer's status and work to achieve appropriate resolutions.

• Connect with community landlords to create viable rental opportunities for customers as they transition out of the program.

• Work with internal and VA service providers to assure coordinated and streamlined services.

• Input and maintain accurate records of customer progress in working toward individualized program goals using MS Word, Access and other software.

• Participate in compliance, quality assurance and quality improvement activities as directed.

• Facilitate vocational classes, workshops and events as needed.

• Conduct weekly group meetings to encourage community building and mutual support among customers.

• Attend appropriate community professional meetings trainings, and events.

• Attend all mandatory CCC trainings in a timely manner.

• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.

• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.

• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.

• Ability to maintain accurate records and necessary paperwork.

• Strong time management, follow through and organization skills.

• Ability to successfully interact and communicate clearly with a wide variety of people including employers, landlords, partnering agencies, supervisors, and co-workers.

• Ability to be creative, innovative, and be a progressive problem solver.

• Ability to perform considerable inter-city travel.

• Ability to display a non-judgmental attitude and a willingness to learn new skills.

• Demonstrated ability to work without supervision and as a member of a team.

• Ability to learn and apply training instruction.

• Ability to set and maintain professional boundaries, and to de-escalate volatile situations.

• Demonstrated knowledge of issues related to individuals with multiple barriers to employment and housing.

• Ability to understand and follow oral and written instructions.

• Experience facilitating training, groups and workshops.

• Demonstrated expertise in assisting individuals to develop individualized plans and providing on-going support as they work to achieve goals.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.

• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!

• 11 paid Holidays + 2 Personal Holidays to be used at the employee's discretion.

• Comprehensive Medical, Vision, and Dental insurance coverage.

• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!

• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Listing Type

Jobs

Categories

Management | Nonprofit

Position Type

Full Time

Employer Type

Direct Employer