Senior Services Of Southeast Virginia Norfolk , VA 23510
Posted 4 days ago
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Job Type
Full-time
Description
The VDC OC will provide person-centered options counseling services to veterans enrolled in the program, which serves eligible veterans of any age who are at risk of nursing home placement. The VDC OC works with the participants/caregivers to assess, identify, coordinate, and monitor supports/services on an ongoing basis. Duties include educating participants/caregivers about the program, serving as an advocate and coach, and working with participants/caregivers to identify needs and create and monitor an individualized care/spending plan that addresses the needs. The VDC OC monitors all VDC spending along with the participants/caregivers, the Financial Management Service (FMS) provider, and the Veterans Administration Medical Center where the person is seen. Much of the work is field based with frequent travel to participant's homes throughout Senior Services' service area. Opportunity for hybrid office/remote schedule. Reports directly to the VDC Program Manager.
TYPICAL TASKS:
Initial Assessments of referrals to include the Uniform Assessment Instrument and additional forms required
Work with participants/caregivers to identify needs and preferences for services, and creating a spending plan for services that meet the identified needs
Assist the participant/caregiver with completing the paperwork necessary to become an employer, and facilitate new-hire appointments for the participant/caregiver
Provide training and remediation as necessary related to employer responsibilities
Conduct monthly, quarterly, semi-annual, and annual required contacts, and reassessments as needed based on changing life circumstances
Follow-up on referrals and service implementation
Maintains, updates, and monitors participant's confidential information, services, and file notes in electronic database program
Performs fiscal duties as required under the VDC, maintaining accurate records of expenditures and schedules, and completing reports as required
Plans, prioritizes, and schedules work activities according to urgency of situation, workload, and applicable deadlines
Collaborates with other agencies, health care providers, and community resources to facilitate any additional referrals needed, as well as to build and maintain professional relationships
Educates the public through meetings and professional presentations
Performs other related duties as assigned.
Requirements
Knowledge of the disability and/or aging services systems; consumer-directed services and supports; Medicaid, Medicare, and other benefits
Knowledge of a wide variety of community resources, supports, and services
Skill in empowering, encouraging, and guiding clients and/or caregivers
Skill in active listening, interviewing, and assessing needs
Excellent verbal and written communication skills, public speaking skills a plus
Knowledge of HIPPA regulations and ethical standards
Proficient in the use of Microsoft Office (especially Excel) and use of web-based software programs
Excellent organizational and planning skills to efficiently manage time and meet deadlines
Ability to be flexible and adapt to change
Ability to practice good professional judgment and work independently
Ability to establish and maintain trusting relationships with participants and caregivers or other identified individuals in all circumstances, and interact and work well with other agency departments
Ability to form rapport with other professionals, clients, and caregivers.
WORKING ENVIRONMENT
MINIMUM QUALIFICATIONS
Requires a bachelor's degree in social work or related field, or RN, with experience in community-based services working with older adults and/or persons with disabilities, especially with those who are veterans
Must possess a valid driver's license, auto insurance, good driving record, and acceptable criminal background check.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.
Senior Services Of Southeast Virginia