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Vendor Success Manager

Expired Job

Chefhero New York , NY 10001

Posted 3 weeks ago

Do you spend your spare time exploring the citys hot new restaurants? Get excited by new emerging technology? ChefHero is currently on the hunt for an ambitious Vendor Success Manager to join our team and help grow our business in New York City (and the surrounding area). Were a fun, hardworking bunch that is revolutionizing the restaurant and food service industry.

If this seems like a recipe for success, wed love to meet you.

Your Role

ChefHero is looking for a Vendor Success Manager to spearhead relations with our New York City area food vendors. In this role, youll bring on new food vendors and manage current ones, working with client success to ensure a great experience on both sides. You will play a key role in increasing the value proposition of ChefHeros marketplace by maintaining frictionless product flow, improving gross margin, and providing intelligent data to both sides of the marketplace.

Key Responsibilities

  • Promote and sell food vendors on ChefHero, generating new business opportunities
  • Manage team of vendors that service our New York City area restaurant customers
  • Analyze business data to assess vendor performance and give impactful feedback
  • On-board new vendors that fit evolving needs
  • Work together with the City Team to meet GMV targets
  • Maintain vendor standards and work with them to ensure frictionless product flow
  • Own daily, weekly, and monthly vendor performance and KPI management
  • Report and provide feedback to management
  • Represent ChefHero positively in the food industry
  • Liaise with other vendor relations managers as ChefHero expands, and share best practices
  • Manage partner forecasting process and effectiveness


  • Experience leading projects and teams in a professional environment
  • You enjoy metrics and data analytics
  • You are fearless. Youre happy to dive into learning new things and can strike up a conversation with anyone
  • Dont wait for things to come to you - you make things happen and get the job done
  • You have an entrepreneurial spirit
  • Youre an avid listener with a swift ability to solve issues
  • You have a team player attitude, but are self-driven
  • Are comfortable (and excited about!) learning new technologies
  • Have a bachelors degree or equivalent experience
  • Have experience with food vendors/suppliers/distributors, the food industry, or restaurants, is considered an asset


While the best benefits are learning a ton and loving your job, we also offer:

  • Full health, life and dental benefits
  • Daily lunch via Ritual credit
  • Minimum vacation. We insist you take a minimum of 3 weeks annually, but feel free to take more
  • Parental leave benefits
  • A team that values a positive, diverse and growth-oriented environment

About ChefHero

ChefHero is a wholesale food marketplace that connects restaurants to their suppliers. ChefHero is a free mobile and web application that allows any restaurant to order all their supplies in one easy place. ChefHero conveniently allows customers to collaborate on orders with their sous chef, view prices and products that are updated daily, customize their order sheets, order local or organic food, reduce human error and easily track their invoices.

At ChefHero we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require any accommodation during the application or interview process, we will work with you to meet your needs. Please contact us at 1-833-327-2875.

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Vendor Success Manager

Expired Job