Vendor Manager I

Bank Of America Corporation Simi Valley , CA 93062

Posted 4 days ago

Job Description:

Serves as a primary contact facilitating the vendor relationship across key stakeholder groups including Business Process Owners and control partners including Global Risk, Global Information Security and Enterprise Resiliency.

Optimizes the Vendor relationship by managing service level agreement (SLAs) and performance metrics, inclusive of applicable on-site testing for specific business requirements. This may include management of metrics specific to vendors with client interaction and associated consumer risk.

  • Serves as the liaison between the vendor and the Bank, managing the day to day supplier relationship to ensure contract compliance and process adherence, recommending operational improvements as necessary

  • Completes deliverables per the Global Vendor Management Program Standard and applicable LOB/GCF requirements with adherence to quality standards

  • Identifies and escalates all types of vendor risk

  • Documents and manages issues through remediation according to the enterprise issue management process

Required skills:

  • Strong project management, facilitation, and collaboration skills

  • Proven ability to manage and mitigate risk while ensuring optimal value and outcomes are achieved

  • Demonstrated results orientation, implementing practices and processes that drive accountability; willing to reexamine and adjust where necessary

  • Communicates with impact and influences decisions and outcomes

  • Excellent written and oral communications skills

  • Ability to multi-task and adapt to a dynamic environment

  • Self starter, works independently as well as in a team setting

  • Strong organizational and time management skills

Desired Skills:

  • Vendor Management experience

  • Contact Center or Customer Facing Business Experience

Posting Date: 03/21/2019

Location: Simi Valley, CA, 450 AMERICAN ST (CA6921), Newark, DE, Deerfield III, 655 Paper Mill Rd, Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD, Belfast, ME, BELFAST VIII, 21 SCHOODIC DR, Las Vegas, NV, 4101 E Charleston Blvd (NV1504), Charlotte, NC, ONE BANK OF AMERICA CENTER, 150 N COLLEGE ST, Dallas, TX, BANK OF AMERICA PLAZA, 901 MAIN ST, - United States

Travel: Yes, 15% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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Vendor Manager I

Bank Of America Corporation