Job Description: The Sales Associate is a critical role on the sales floor as he/she is on the front line and the direct link between the Product and the Customer. DFS Sales Associates deliver a seamless customer experience as exceptional people delivering an exceptional product, building customer loyalty and relationships while delivering sales and productivity targets. The role of the Sales Associate is to adhere to and achieve high quality of retailing standards. The Sales Associate will act as a representative of DFS and will strive for maximum sales results and excellent quality of customer service. Responsible for the overall promotion of the Brand by educating the customer on the product to increase of sales, while maintaining brand image.
Provide high quality customer service.
Achieve and exceed sales targets.
Quickly and accurately ring and process sales transactions in accordance with company cash handling procedures as well as Customs policies and procedures.
Perform various non-selling dutiesreceiving merchandise, housekeeping, inventory control, and prices changes 1. Responsible for the promotion of the products assigned, to strive for maximum sales results based on selling priority indicated by DFS and the vendor. 2. Strive for the highest level of productivity by servicing all customers using the high standards set by DFS and the vendor. 3. Provide excellence in customer service consistent with DFS standards to ensure the securing of sales by demonstrating and educating the customer on the products to ensure their interest in purchase. 4. Perform receiving, checking, stocking, housekeeping, and visual merchandising and various duties in order to maintain effective retail operations. Maintain display and presentation standards at all times. 5. Develop and maintain good working and effective teamwork with co-workers and managers. 6. Adhere to established policies, procedures, and regulations. 7. Responsible for the daily maintenance of brand products. 8. Responsible for "pushing" the represented brand. 9. Effectively communicate with supervisors and managers on any issues or concerns regarding the brand.
Ability to communicate effectively to provide excellent customer service.
Ability to work in a fast-paced, high pressure environment.
1-2 years of retail experience with accurate and quick transaction handling.
Must be available to work during store operating hours of 8:00am 1:00am.
Bilingual in Mandarin and English preferred.
DFS Group Ltd.